What are the responsibilities and job description for the Community Engagement Manager - Provider Relationship Account Management position at Elevance Health?
Community Engagement Manager, Provider Relationship Account Management
Location: Baton Rouge or Metairie, Louisiana
This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our Louisiana Elevance Health PulsePoint locations.
The Community Engagement Manager oversees and coordinates activities related to the development and maintenance of provider and stakeholder relationships, leads Community Collaborative initiatives, and promotes public awareness campaigns and activities to increase knowledge of crisis services available in the state of Louisiana. This position will lead a team of community-embedded staff who will create and sustain partnerships in their communities that support the work of Carelon and our client.
How you will make an impact:
- Responsible for professional, timely, and responsive follow-up to provider or community issues.
- Directs Community Engagement and promotion of the Crisis Hub.
- Participates in Community Collaboratives to secure valuable and actionable feedback on company initiatives.
- Works collaboratively with LDH/OBH and the MCOs’ operational staff on related daily issues.
- Manages and oversees processes to ensure provider account teams/cohorts are sufficiently staffed and trained in providing timely issue resolution, provider education/orientation, evaluation of network adequacy and recruitment into the provider network.
- Manages the workflow of the provider relationship account team and has budget accountability.
- Acts as a liaison to ensure that all internal matrix partners and external stakeholders are effectively informed.
- Monitors team activities to assure staff meets performance standards and is operating effectively and efficiently; resolves escalated issues.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Minimum Requirements:
- Requires a BS/BA degree in business or related health field and a minimum of 3 years of provider relations experience; 3 years leadership/management experience; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
- 7 years of relevant experience is strongly preferred.
- Previous leadership experience is preferred.
- Behavioral health experience is preferred.
- Education campaign development is preferred.
- Public speaking and presentation skills are strongly preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
