What are the responsibilities and job description for the Innovation Customer Experience Center - Production Consultant position at Elevance Health?
Location : This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of our Indianapolis Elevance Health PulsePoint location.
The Production Consultant is responsible for collaborating with our Customer Experience Center Executive Briefing Facilitators, Account Executives and client representatives to create and deliver superior customer sales meetings in Anthem’s Customer Experience Center. Anthem’s experience Center is leveraged to support our sales teams communicate our value, and deepen-relationships through immersive, interactive, and customer-curated experiences.
How You Will Make An Impact
Requires a BA/BS in related field and minimum of 5 years briefing and/or event management experience; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities And Experiences
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
The Production Consultant is responsible for collaborating with our Customer Experience Center Executive Briefing Facilitators, Account Executives and client representatives to create and deliver superior customer sales meetings in Anthem’s Customer Experience Center. Anthem’s experience Center is leveraged to support our sales teams communicate our value, and deepen-relationships through immersive, interactive, and customer-curated experiences.
How You Will Make An Impact
- Supports Experience Center Facilitator and Sales Executives to define Experience Center briefing objectives and recommend appropriate experiences and content to be displayed, based on customer needs and sales account team goals.
- Responsible for creating, implementing, and maintaining the Content Management System (CMS) best in class digital video and motion design content, used to create immersive, customer curated Experience Center activations that highlight the value of our health and wellbeing products and solutions.
- Serve as the Customer Experience Center content producer, in collaboration with the assigned Customer Experience Center session Facilitator; Uploads customer specific content / collateral in the CMS; Conducts content quality reviews and coordinates with creative team to address and resolve quality / accuracy issues.
- May create storyboards, scripting, motion, conceptual, and pre-post video production when necessary.
- Supports development of program marketing and collateral creation including program marketing and promotional materials and newsletters.
- Develops a strong understanding of Anthem’s Experience Center technology including hardware and content management system software.
Requires a BA/BS in related field and minimum of 5 years briefing and/or event management experience; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities And Experiences
- Experience in a visual media production role highly preferred.
- Web design experience preferred.
- Effective verbal and written communication skills as well as the ability to communicate at all levels of an organization is strongly preferred.
- Familiarity with graphic design software applications used to produce printed/digital sales and marketing materials, multimedia solutions, and/or interactive experiences.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
