What are the responsibilities and job description for the Patient Advocate - Infusion, BioPlus Specialty Pharmacy position at Elevance Health?
Be Part of an Extraordinary Team
BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.
Build the Possibilities. Make an Extraordinary Impact.
Title : Patient Advocate - Infusion
Location : This position will take part in Elevance Health's hybrid work model which includes remote work and in-office collaboration. The hybrid schedule for this position is one day per week in office. Candidates must reside within 50 miles or 1-hour commute each way of an Elevance Health office.
Schedule : Candidate must be able to operate in PST business hours.
The Patient Advocate – Infusion is responsible for creating, planning, directing, and implementing internal operations and external customer service activities which lead to excellent infusion patient satisfaction of service.
How you will make an impact :
Primary duties may include, but are not limited to :
Serves as an advocate and the primary contact for infusion patients, referral sources and potential patients.
Informs current, new infusion patients and referral sources about how the services and programs offered operate.
Acts as the single point of contact for patients and referral sources.
Makes a difference in patients’ lives through advocacy.
Documents patient communications for charting and customer service and partners with the clinical team to support the patients’ needs.
Coordinates with internal staff to resolve issues and concerns when infusion prescriptions are not fulfilled in a timely manner.
Develops consumer / patient educational materials and resources for distribution.
Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
Participates in projects with cross-functional teams.
Minimum Requirements :
- Requires a H.S. diploma or equivalent and a minimum of 2 years of experience working in the infusion community or industry; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experience :
Infusion specialty pharmacy experience highly preferred.
Previous patient advocacy experience highly preferred.
CPR system experience preferred.
For candidates working in person or remotely in the below location(s), the salary
Location(s) : California, Nevada, Washington, Colorado
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Salary : $62,400 - $93,600
