What are the responsibilities and job description for the Customer Service Representative -- IMMEDIATE HIRE ASAP position at ELEVANCE?
Job Description
Job Description
Customer Service Representative
Benefits
Competitive Compensation
Direct Coaching
Career Growth Opportunities
Key Duties
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure.
Roles
Identify the customer’s needs, collect relevant information, and provide solutions
Refer to pre-made scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Requirements
High school diploma / GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Keep a pulse on the job market with advanced job matching technology.
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