Office Lead

Job ID: JP00045257

Anticipated Start Date: 01/13/2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Primary duties may include, but are not limited to:

• Responsible for overseeing patient check-in, registration, and checkout/ payment collection, email and fax follow up.
• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
• Listens and responds to patient and/or family members concerns.
• Responds to patient questions and complaints, routes issues to appropriate personnel.
• Analyzes daily administrative operations and utilization of resources.
• Assists in Medic user issues.
• Ensures proper cash controls are in place and policy and procedures are followed.
• Providing remote coverage for administrative needs: intake process for new referrals, following up on pending referrals/reports, engaging with local management to a facilitate referral pull through, communicate with the sales team and referral sources, as well as interdepartmental communication.

Requirements:

• Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
• Bi-lingual (English/Spanish) preferred.
• For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.
• Medication terminology, maintain attention to detail in a multi stimuli environment, superb customer service, proficient with multiple computer systems (i.e. outlook, Microsoft products, EMR systems), proficiency with insurance terminology and processes.

Job Type: Possible Contract to hire

Additional Details:

• Work Schedule: Monday-Friday (8:00am-4:00pm)
• Onsite work location: 2160 GULF TO BAY BLVD Clearwater, FL, USA, 33765.
• Will work in a care center, assisted living, clinic, member home, or have access to medication.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.