What are the responsibilities and job description for the Membership Coordinator position at Elevanta?
Elevanta, an Atlanta-area AMCI-accredited association management company, manages several franchisee associations made up of franchise owners from multiple national brands (Burger King, Buffalo Wild Wings, QDOBA, Meineke, Supercuts and more). Elevanta provides a variety of association management services including event management, publications, digital communications, government relations and a unique suite of member services. We are searching for an inquisitive and motivated professional who thrives on exposure to new and exciting opportunities. With the diversity of our organization and service offerings, this position could lead into a long-term career with a growing and unique company!
JOB SUMMARY: The Membership Coordinator is responsible for assisting with the association membership tracking and administration as well as various day-to-day office functions.
JOB DUTIES
Membership
- Maintains member databases and manages contact information changes (using Outlook, Excel and Salesforce)
- Assist with dues mailings and track payments received
- Generate dues invoices for new members and annual renewals via association management software
- Set up new client membership structure in association management software
- Manage software upgrades and changes with vendor
- Research short payments and contacts members and potential members as needed to confirm information
- Tracks new member prospects/new locations where applicable and sends membership packets
- Proactively follow up on lapsed members and member prospects
- Cross reference full membership database with association email lists, corporate lists and any other available list on annual basis
- Reports to regional presidents, Boards, Association Managers on new members, dues payments and other membership information
- Educates members and prospects on value of association membership
- Enter vendor and member updates in association management software, Salesforce
- Generate and properly format weekly reports via Salesforce for each association and association lead
Administrative Duties
- High level administrative support using MS Office programs.
- Assist office team in answering phone calls daily.
- Respond to inquiries on own initiative and respond to correspondence when appropriate.
- Assist with the preparation of member and vendor invoices, send to customers, track payments and prepare monthly statements and/or correspondence for collection of outstanding invoices
- Receives payments and records all receipts in the appropriate ledgers
- Assist with checking all invoices for accuracy, obtaining approval where necessary from management
- Assists with maintaining the financial filing system and assists with company-wide filing system when needed
- Aid in the preparation of statements, billing, reports, and schedules as needed
- Provides general assistance and support to accounting department and other duties as assigned
QUALIFICATIONS/REQUIRED SKILLS
o Experience: 4 years proven experience in administrative support field
o Education: High school degree
o Knowledge: Expert level in MS Office (Word, Excel, Outlook and PowerPoint), skilled in the proper formatting of letters and documents, proficient with mail merges. Database management experience required.
o Experience with Saleforce is a plus
o Traits required to perform the job: excellent written and oral communication skills, exceptional organizational skills, technically savvy, strong attention to detail, good time management skills, ability to multi-task and prioritize, good judgment, discretion, proactive work-ethic and well developed interpersonal skills
