What are the responsibilities and job description for the CRM Administrator position at Elevate Aviation Group LLC?

Job Type

Full-time

Description

Elevate Aviation Group (EAG)

Job Title- CRM Administrator

Department- Marketing

Reports to- Director, Marketing

Location- Boca Raton, FL

Who we are-

Elevate Aviation Group, established in 2003, provides air transportation, travel consultancy, aircraft acquisitions and aircraft management services to some of the most recognized names in business, sports, entertainment, government, and higher education. Elevate Aviation Group's wholly owned subsidiaries, Private Jet Services, Elevate Jet, and Elevate MRO, share a mission to provide aircraft owners and flyers unsurpassed service, safety, and counsel. Whether clients require charter flights, large group travel, aircraft management services, aircraft maintenance or aircraft acquisition services, Elevate Aviation Group delivers highly personalized solutions to meet each client's unique needs 24 hours a day, 365 days of the year to any destination.

Summary of position-

The CRM Administrator is responsible for building out the use of the enterprise CRM solution of Elevate Aviation Group and Private Jet Services.

Essential Duties & Responsibilities-

Under the direction of the Director of Marketing, maintain features including user management, roles / profiles, permission sets and sharing rules, page layouts, custom fields, validations, automation and email templates, among others.
Create Dashboards, Reports, etc., for Leadership and Sales / Marketing organizations.
Assist with resolving technical challenges and incidents to maintain operational reliability and consistent user experience.
Provide relevant and timely communication for CRM users to ensure business process changes and respective CRM functionality enhancements are understood and effectively delivered.
Build and maintain real-time, data-driven reports to create a wealth of information from data stored in CRM.
Create and maintain training materials and guides.
Tracking and reporting of all support and enhancements to CRM
Assist with data clean-up, email marketing, email deliverability, and digital workflows tied to the CRM.

Knowledge, Skills & Abilities-

Proficiency with Microsoft Office Suite and Google Workspace

A collaborative mindset, enthusiastic and passionate about driving positive impact through capture and sharing of customer interactions and engagements within CRM.

Strong analytical and problem-solving skills, with the ability to make recommendations for positive impact.

Detail-oriented, highly organized, and able to prioritize and manage multiple projects simultaneously.

Possess excellent communication skills and a positive, professional attitude.

Education & Experience-

Bachelor's Degree (or equivalent) in Business or Information Technology

1-3 years experience, required.

Schedule & Travel-

Normal businesses hours are expected.

Travel not anticipated.

Miscellaneous-

FLSA Status- Full Time Exempt

Lifting requirements- Up to 20 LBS.

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