What are the responsibilities and job description for the Client Services Representative position at Elevate Aviation Group?
Description
Job Title- Client Services Representative
Department- Elevate Jet
Reports to- Manager of Client Services
Location- Salt Lake City, UT.
Who We Are-
Elevate Jet has been a premier provider of aircraft charter, management, and sales and brokerage services for almost 30 years. Based in Salt Lake City, UT, Elevate Jet maintains a diverse fleet of private jet aircraft for charter to fit any trip or budget and provides tailored travel needs 24 hours a day, 365 days of the year to any destination.
Summary Of Position-
The Client Services Representative is a member of the Elevate Jet Client Services Department and is tasked with revenue generation through the sale of charter flights as well as being the primary liaison between our managed aircraft owners and/or their representatives and the company. A successful Client Services Representative will develop strong internal and external working relationships while maintaining a high degree of confidentiality when interacting with our UHNWI clientele.
Essential Duties & Responsibilities-
Elevate Aviation Group’s wholly owned subsidiaries, Private Jet Services, Elevate Jet, and Elevate MRO share a mission to provide aircraft owners and flyers unsurpassed service, safety, and counsel. Whether clients require charter flights, large group travel, aircraft management services, aircraft maintenance or aircraft acquisition services, Elevate Aviation Group delivers highly personalized solutions to meet each client’s unique needs 24 hours a day, 365 days of the year to any destination.
Job Title- Client Services Representative
Department- Elevate Jet
Reports to- Manager of Client Services
Location- Salt Lake City, UT.
Who We Are-
Elevate Jet has been a premier provider of aircraft charter, management, and sales and brokerage services for almost 30 years. Based in Salt Lake City, UT, Elevate Jet maintains a diverse fleet of private jet aircraft for charter to fit any trip or budget and provides tailored travel needs 24 hours a day, 365 days of the year to any destination.
Summary Of Position-
The Client Services Representative is a member of the Elevate Jet Client Services Department and is tasked with revenue generation through the sale of charter flights as well as being the primary liaison between our managed aircraft owners and/or their representatives and the company. A successful Client Services Representative will develop strong internal and external working relationships while maintaining a high degree of confidentiality when interacting with our UHNWI clientele.
Essential Duties & Responsibilities-
- Proactively solicit operators and aggressively publicize open leg opportunities.
- Promptly respond to quote requests for Part 135 flights operated on executive/business aircraft.
- Schedule and coordinate Part 91 flights when requested/required by managed aircraft owners and/or their representative(s)
- Sourcing and negotiation of brokered/supplemental aircraft for both Part 91/135 trips.
- Issue charter contracts and coordinate payments/financial reconciliation
- Thoroughly document service requirements and coordinate with the Operations Control Center (OCC) for charter and owner trips.
- Perform coordination of services for charter and owner trips, including communication of flight operations, brokered operators, and vendors.
- Analyze schedules for fleet optimization/utilization.
- Develop strong understanding of factors influencing charter pricing, including seasonality, competition, demand, aircraft capabilities, operating costs and sales channel.
- Specialize in relationship building to provide a level of unparalleled customer service to include exceptional communications with client and owners, including times outside of normal business hours.
- Record and report all complete/incomplete work in company management applications such as Avianis, Tripgrade, and MySky.
- Effectively and efficiently work independently and remotely.
- Excellent written and verbal communication abilities
- Well organized with extreme attention to detail
- Ability to thrive in a fast-paced and high stress environment.
- Ability to build and maintain successful and fruitful internal and external relationships.
- Ability to act as an internal and external ambassador of the Elevate brand.
- Bachelor’s Degree or equivalent work experience
- Experience of 2 years with executive/business jets strongly preferred.
- Experience of 2 years in sales and/or owner services and/or customer services
- Solid ability to use stand office productivity software, experience with Avianis is preferred.
- This is an in office-based job, assigned to one of the established work shifts within the Client Services Department which may/will include weekend and evening hours as required/needed, and frequent work hours beyond forty (40) hours per week.
- Ability to travel as required up to 10%
- FLSA Status- Full Time Exempt
- Lifting requirements- Up to 20lbs
Elevate Aviation Group’s wholly owned subsidiaries, Private Jet Services, Elevate Jet, and Elevate MRO share a mission to provide aircraft owners and flyers unsurpassed service, safety, and counsel. Whether clients require charter flights, large group travel, aircraft management services, aircraft maintenance or aircraft acquisition services, Elevate Aviation Group delivers highly personalized solutions to meet each client’s unique needs 24 hours a day, 365 days of the year to any destination.
