What are the responsibilities and job description for the Director of Guest Relations position at Elevate Care North Branch?
Are you passionate about creating exceptional experiences for others? Elevate Care is seeking a warm, energetic, and experienced Director of Guest Relations to lead our customer service and hospitality efforts in a skilled nursing environment.
As the Director of Guest Relations, you’ll serve as the friendly face and voice of our facility—ensuring that every resident, family member, and guest feels welcomed, heard, and valued. This role is ideal for someone who thrives on personal connections, clear communication, and problem-solving with compassion.
Key Responsibilities:
Serve as the primary liaison between families, residents, and staff to ensure satisfaction and a positive experience
Address and resolve concerns or complaints with empathy and professionalism
Support the admissions and discharge process by providing a welcoming and supportive environment
Oversee customer service initiatives and develop hospitality-focused programs
Collaborate with interdisciplinary teams to improve resident and family experiences
Track satisfaction metrics and implement strategies for continuous improvement
Qualifications:
Previous experience in customer service, hospitality, or healthcare preferred
Excellent interpersonal, communication, and conflict-resolution skills
Strong organizational abilities and attention to detail
Passion for senior care and a resident-first mindset
Bilingual abilities a plus
Why Elevate Care?
Supportive and mission-driven work environment
Opportunity to make a real impact on residents’ lives
Career growth potential within our organization
Competitive compensation and benefits
Ready to bring hospitality and heart to healthcare? Join Elevate Care as our next Director of Guest Relations and help us make every interaction count.
Apply now and become part of the Elevate Care difference.
