Summer Intern, IT

As a member of Elevate's IT team, the IT intern helps troubleshoot, document, and monitor the company's IT systems, solutions, and processes. Serving as the initial shadow point of contact for Elevate staff and external affiliates, the IT intern provides assist/shadow first-tier support and collaborates with other IT team members while reporting to the IT Manager.

The IT Intern reports to the IT Manager. This position is located in Chicago, Illinois, and is on-site as needed.

Responsibilities 

• Shadow/assist the support tier (Level I) team with troubleshooting: software, hardware, associated peripherals, network printers, and telephony. 
• Follow technical documentation and runbooks for IT systems and processes. 
• Assist with the installation, provisioning, and repair of computers, hardware, and software. 
• Assist in the configuration of laptops for onboarding and upgrades.
• Review, provide feedback, and update IT documents such as FAQs.
• Assist in the sanitation procedure for laptops upon their prior decommission.
• Perform program administrative tasks such as IT CC log submission in Salesforce.
• Perform other duties as assigned.

Qualifications and Skills 

• In pursuit of an undergraduate or graduate degree, Computer Science or technical degree preferred
• A /Network certifications preferred
• Experience preferred at implementing, maintaining, and troubleshooting some or all the following: Windows 10/11, hardware, peripherals, and user endpoints (laptops, desktops, VoIP phones, etc.), and service desk ticketing solutions
• Excellent written, research, and verbal communication skills with demonstrated attention to detail
• Ability to take direction and work collaboratively as part of a diverse team
• Demonstrated ability to work independently and implement critical thinking skills to address customer IT issues
• Growth mindset with motivation to learn new technology
• Proficiency in MS Office applications (Outlook, Word, Excel, PowerPoint, etc.)

Terms of Service

Internships at Elevate are paid positions, for current college or graduate students, or recent college graduates. The usual time commitment is for ten weeks, 15 – 25 hours/week but there is some flexibility with this internship. The IT Intern is paid $20/hour.

If interns are handling confidential data, they will be asked to comply with security policies, as required. In addition, all policy interns are asked to comply with a confidentiality and nondisclosure agreement.

Organization Description

We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most.

At Elevate, the greatest asset of our organization is the kind of people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff wellbeing and career development opportunities, there’s no better place to grow your career than Elevate.

Anti-Discrimination Policy

Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.

ADA Accommodation

Elevate will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elevate. Contact the People Team with any questions or requests for accommodations.