Demo

Authorization Specialist

Elevate ENT Partners
Knoxville, TN Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/20/2025

Job Description

Job Description

Job Summary :

The Authorization Specialist will be responsible for obtaining prior authorizations for medical services, procedures, and tests for patients in the ENT (Ear, Nose, and Throat) practice. This role ensures timely submission of requests to insurance companies, follows up on pending authorizations, and maintains communication with patients and providers regarding insurance requirements. The Authorization Specialist will work closely with the clinical staff, billing team, and insurance carriers to ensure proper insurance coverage and timely approvals for treatment.

Key Responsibilities :

  • Obtain Prior Authorizations :

Initiate and track the authorization process for ENT-related procedures, diagnostics, and treatments, such as surgeries, imaging, and outpatient services.

  • Communicate with insurance companies to ensure proper authorization for services provided to patients.
  • Ensure that all necessary documentation (e.g., medical records, physician notes) is submitted accurately to insurance carriers.
  • Insurance Verification :
  • Verify patient insurance coverage for ENT services, identifying potential barriers to coverage or issues that may delay approval.

  • Work with patients to resolve any insurance-related questions, ensuring they understand the authorization and billing process.
  • Documentation and Record Keeping :
  • Maintain accurate and detailed records of authorizations, including all communications with insurance providers, and status updates for ongoing requests.

  • Document any denials or issues related to insurance coverage and collaborate with the billing team to resolve discrepancies.
  • Follow-up and Appeals :
  • Track the status of authorization requests and follow up with insurance companies to ensure timely approvals.

  • Assist with the preparation and submission of appeal letters when an authorization request is denied or delayed.
  • Collaboration :
  • Work closely with physicians and clinical staff to understand the specific needs of patients and assist with any special documentation or requirements for authorization.

  • Liaise with the billing department to ensure proper coding and billing for services that require authorization.
  • Patient Communication :
  • Communicate with patients about the status of their authorization requests and any additional steps required to proceed with treatment.

  • Provide clear explanations of the authorization process, including any necessary financial responsibility.
  • Qualifications :
  • Education :
  • High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, business, or related field preferred.

  • Experience :
  • Previous experience in medical insurance authorization, billing, or coding (preferably in an ENT or healthcare setting) is highly preferred.

  • Familiarity with insurance processes, medical terminology, and prior authorization procedures.
  • Skills :
  • Strong organizational skills and attention to detail.

  • Excellent communication skills, both written and verbal.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Proficiency in using healthcare management software, patient management systems, and Microsoft Office Suite.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Certifications (preferred) :
  • Certification in medical billing and coding (CPC, CBCS, etc.) is a plus.

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