What are the responsibilities and job description for the Application Support Analyst position at Elevate Entertainment Group?
About Us
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
The Application Support Analyst has a strong background in point-of-sale (POS) systems and a passion for optimizing guests experiences and business operations. As an Application Support Analyst, you will be responsible for implementing, managing, and troubleshooting POS systems to ensure seamless transactions and efficient operations.
Responsibilities include but are not limited to:
- Collaborate with stakeholders to understand business requirements and POS system needs.
- Configure, deploy, and maintain POS systems, including Toast, Vista, Inbeed, and Intercard.
- Customize POS configurations to meet specific business needs and preferences.
- Conduct regular system audits and performance monitoring to identify and address issues proactively.
- Provide technical support and troubleshooting assistance to end-users and internal teams.
- Coordinate with vendors and third-party providers for system upgrades, patches, and integrations.
- Develop and maintain documentation, training materials, and standard operating procedures for POS systems.
- Analyze transaction data and generate reports to track sales, inventory, and customer trends.
- Stay current with industry trends and advancements in POS technology to recommend improvements and enhancements.
- Performs other related duties as necessary or assigned.
Skills Abilities included but are not limited to:
- Detail-oriented with strong problem-solving and analytical abilities.
- Strong planning and organizational skills
- Ability to work independently and collaboratively in a fast-paced environment
Education Experience:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience as an Application Support Analyst or similar role, with expertise in Toast, Vista, Inbeed, and Intercard systems.
- Strong technical proficiency in configuring and troubleshooting POS hardware and software.
- Excellent understanding of POS workflows, including sales transactions, payment processing, and inventory management.
- Familiarity with SQL databases and data analysis tools for extracting and manipulating transaction data.
- Relevant certifications in POS systems (e.g., Toast Certified, Vista POS Certified) are a plus.
Physical Requirements:
- Prolonged periods of standing, walking, sitting
- Must be able to lift 50 pounds at times
Cast Member Benefits:
- Competitive Pay and Growth
- 401(k) Retirement Plan
- Medical, Dental, and Vision
- Employer Paid Life Insurance and Short-Term Disability
- Vol Supplemental Life Insurance
- Vol Long-Term Disability
- Pet Insurance
- Flexible Spending Account
- Flexible PTO
- Cast Member Perks - discounts on Movies, Attractions, and F&B!
Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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