General Manager

About Us
We are focused on delivering cutting-edge entertainment experiences that bring people together through movies, games, food, and fun. Our venues offer a dynamic mix of dine-in and traditional movie theaters, bowling, arcade games, private event spaces, and full-service food and beverage options. Our mission is to create unforgettable shared experiences for guests of all ages.

Job Description
We are seeking a passionate and experienced General Manager to lead a high-volume, multi-faceted entertainment venue. This role requires a hands-on leader who excels at building strong teams, driving performance, and ensuring an exceptional guest experience. The General Manager will oversee day-to-day operations across multiple departments, including theaters, bowling, games, F&B, and events. This role also plays a strategic part in growing revenue, improving operations, and maintaining a vibrant, welcoming environment.

Responsibilities include but are not limited to:

• Train, coach, and develop team members across all departments

• Interview, hire, and evaluate staff performance

• Prepare operational and administrative reports for senior leadership

• Ensure adherence to all cash handling and safety protocols

• Maintain facility conditions, including inspections and repairs

• Organize and lead team meetings and training

• Manage purchasing, inventory, and cost control measures

• Oversee risk management and emergency procedures

• Ensure high standards of guest service across the venue

• Collaborate effectively with internal teams and external partners

• Perform additional tasks as needed to support operations

Skills & Abilities:

• Proven leadership and team development experience

• Excellent communication and decision-making skills

• Strong focus on guest satisfaction and service excellence

• Resourceful and solutions-oriented problem-solver

• Highly organized with effective time management skills

• Able to multitask and delegate effectively

• Holds self and team to high-performance standards

Education & Experience:

• Bachelor’s degree in hospitality, business, or a related field preferred

• 5 years of management experience in a high-volume entertainment, theater, or restaurant setting

• 3 years of food & beverage management experience including full-service kitchen/bar

• Operational excellence and performance management track record

• Required certifications (e.g., alcohol service, ServSafe)

• Flexible availability, including nights, weekends, and holidays

Physical Requirements:

• Prolonged periods of standing and walking

• Ability to lift up to 50 lbs

• Comfortable working in a fast-paced, high-energy environment

Benefits:

• Competitive pay and growth opportunities

• 401(k) retirement plan

• Medical, dental, and vision insurance

• Employer-paid life insurance and short-term disability

• Voluntary long-term disability and supplemental life insurance

• Pet insurance

• Flexible spending accounts

• Paid time off

• Employee perks including discounts on entertainment and food

• Cell phone reimbursement

We are proud to be an Equal Opportunity Employer and value a diverse and inclusive workplace.