What are the responsibilities and job description for the Usher position at Elevate Entertainment Group?
About Us
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
As the Usher you will be responsible to provide an excellent experience to our guests by assisting with the movie going experience and providing direction to theaters. This position is responsible for maintaining the cleanliness of the theaters after each movie and ensuring the theater is ready for guests to arrive for the next showing. The Usher is also responsible for assisting guests to their seats if requested.
Responsibilities include but are not limited to:
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation’s leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
As the Usher you will be responsible to provide an excellent experience to our guests by assisting with the movie going experience and providing direction to theaters. This position is responsible for maintaining the cleanliness of the theaters after each movie and ensuring the theater is ready for guests to arrive for the next showing. The Usher is also responsible for assisting guests to their seats if requested.
Responsibilities include but are not limited to:
- Welcome guests as they arrive and provide a warm, friendly atmosphere.
- Ensure that each guest has a valid ticket and direct them to their designated seating area.
- Respond to guest inquiries and concerns promptly.
- Follow and enforce all safety protocols and guidelines.
- Ensure that theater and restrooms are clean and tidy before, during, and after showings.
- Assist guests with lost and found items.
- Performs other related duties as necessary or assigned.
Skills Abilities included but are not limited to:
- Hospitality-minded attitude; friendly, outgoing, guest focused
- Able to take direction and work together as a team
- Work calmly and execute job duties effectively under pressure
Education Experience Requirements:
- Must be at least 16 years of age
- Availability to work during holidays, nights, and weekends with increased hours during peak times
- Some locations may require Food Handler and State Alcohol Certifications
- Must be able to work in an environment with loud noise, flashing lights and repetitive motion
Physical Requirements:
- Prolonged periods of standing, walking, climbing stairs
- Must be able to lift 50 pounds at times
Cast Member Benefits:
- Competitive Pay and Growth
- Cast Member Perks - discounts on Movies, Attractions, and F&B!
Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
