What are the responsibilities and job description for the Optical Manager position at Elevate Eyecare?
Job Description
Job Description
Salary : $25 - $27
Optical Manager
Summary
The Optical Manager is responsible for leading a high-performing optical team, ensuring outstanding patient and customer experiences, and driving sales growth through effective coaching and team development. This role combines strong leadership, sales coaching, and operational oversightto meet and exceed key performance benchmarks. The Optical Manager partners with the Location General Managerto ensure smooth office operations and a cohesive patient experience.
Key Responsibilities
Sales Coaching & Performance Growth
Lead, mentor, and develop the optical team to maximize sales opportunities and improve patient capture rates.
Implement selling strategiesthat enhance the teams ability to educate and guide patients in selecting eyewear and lens enhancements.
Track individual and team performance metrics, including capture rate, AR sales, frame sales, CL supply, and insurance allocations, and create action plans for continuous improvement.
Foster a results-driven culture where staff are motivated and accountablefor sales benchmarks.
Partner with the Location General Managerto analyze sales trends and develop targeted strategies to drive optical growth.
Operational Leadership & Compliance
Oversee the daily operations of the optical department, ensuring smooth workflow and high-quality patient care.
Maintain oversight of front desk associates and technicians, ensuring alignment with patient-first service and operational efficiency.
Ensure accurate measurements and high-quality fittingsfor eyewear, ensuring customer satisfaction and retention.
Maintain compliance with HIPAA and company policies regarding patient privacy, insurance allocations, and billing procedures.
Monitor and maintain proper inventory levels, including frame selection and lab supplies, ensuring optimal product mix for patient demographics.
Conduct regular team meetings and training sessionsto ensure adherence to company procedures and sales strategies.
Customer Experience & Service Excellence
Cultivate a patient-firstenvironment where the team delivers exceptional servicefrom eyewear selection to final fitting.
Train staff to educate patientson lens materials, coatings, and benefits based on lifestyle and prescription needs.
Ensure prompt and professional handling of patient concerns, including troubleshooting eyewear issues and providing adjustments or repairs.
Maintain a clean, organized, and invitingoptical department that enhances the patient experience.
Technical Skills & Competencies
Strong sales coaching and leadership skillswith the ability to motivate and develop a team.
Excellent verbal and written communicationskills.
Knowledge of optical measurements, troubleshooting, and lensometry.
Understanding of vision insurance plans and allocations.
Ability to analyze reportsand implement strategies to meet financial and performance goals.
Strong problem-solving and decision-makingabilities.
Performance Expectations
Consistently work to improve key performance areas such as capture rate, AR sales, frame sales, and insurance allocationsthrough training and coaching.
Support and develop the optical team to ensure they are meeting expectations for product knowledge, sales techniques, and patient interactions.
Regularly review sales performance and operational efficiencyto identify areas for growth and implement improvement strategies.
Maintain a collaborative and solutions-oriented approachin partnership with the Location General Manager to drive office success.
Lead by example by fostering a positive, high-energy, and patient-focused environmentwhere the team is motivated to achieve individual and collective goals.
Other Duties as Assigned
The Optical Manager is expected to take on additional responsibilities as needed to support the success of the office and ensure a seamless patient experience.
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