What are the responsibilities and job description for the Customer Service Director position at ELEVATE GROUP HAWAI'I?
Job Title: Customer Service Director
We are seeking a highly skilled and experienced Customer Service Director to lead our customer service team in Hawaii. As a key member of our leadership team, you will be responsible for providing strategic direction and guidance to ensure exceptional customer experiences.
About the Role:
- Develop and implement effective customer service strategies to drive business growth and improve customer satisfaction.
- Lead a high-performing team of customer service representatives, providing coaching, training, and development opportunities to enhance their skills and knowledge.
- Collaborate with other departments to identify areas for improvement and implement process changes that meet customer needs.
- Maintain up-to-date knowledge of industry trends, best practices, and regulatory requirements to stay ahead of the competition.
Responsibilities:
- Leadership: Provide vision, direction, and inspiration to the customer service team, promoting individual and group success.
- Performance Goals: Develop and implement performance metrics to measure team success, track progress, and make data-driven decisions.
- Customer Relations: Foster strong relationships with customers, resolving issues promptly and efficiently while maintaining a positive attitude.
- Team Growth: Identify talent within the team and provide opportunities for advancement and professional growth.
Requirements:
- Minimum 8-10 years of customer service experience, with 5 years in management or leadership roles.
- Possess excellent written and verbal communication skills, with proficiency in Microsoft Office Suite.
- Demonstrate ability to work effectively in a fast-paced environment, prioritizing tasks, and meeting deadlines.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Collaborative and dynamic work environment.
About Us:
Elevate Group Hawai'i is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences. We strive to create a culture of excellence, where employees can grow professionally and personally.
