Help Desk Manager

About the Position

Are you a dynamic leader who thrives on solving problems, building strong teams, and creating seamless workflows? As the Help Desk Manager at Elevate Living, you’ll play a critical role in ensuring exceptional service for residents across 47 properties in five states. You’ll lead a talented administrative operations team, optimize processes, and collaborate across departments to deliver fast, efficient solutions.

This is your opportunity to make a meaningful impact in a growing company where your leadership, analytical skills, and commitment to excellence will elevate the experience for thousands of residents. If you’re driven by challenges and passionate about operational success, this is the perfect role for you!

Benefits:

At Elevate, we are proud to offer a comprehensive and competitive benefits package. Our benefits include:

• Paid Time Off.

• Paid Holidays.

• 401K with Employer Match.

• Flexible Spend Accounts.

• Health Savings Account.

• Medical

• Dental

• Vision

• Company paid life insurance.

• Company paid short-term disability and long-term disability insurance.

What You’ll Do:

• Elevate Leadership and Operations: In this role, you will recruit, train, and supervise help desk staff, fostering a collaborative and results-driven environment in addition to developing and implementing policies, procedures, and workflows to ensure efficient operations. This individual will monitor support ticket trends and prioritize timely resolutions while analyzing data to recommend process improvements.

• Elevate Customer Service and Collaboration: Ensure prompt and effective resolution of resident issues to achieve high customer satisfaction. Manage escalated situations with advanced troubleshooting and clear communication. Additionally, act as a liaison between the help desk team and other departments to align efforts and maintain seamless operations.

• Elevate Reporting and Insights: Generate detailed performance reports and analyze ticket trends to identify areas for improvement. This role will also present actionable strategies to senior leadership and optimize resource allocation through data-driven decisions.

Who You Are:

• Elevated Leader and Problem Solver: You excel in leading teams by fostering collaboration and driving performance through motivation and clear direction. Your problem-solving skills shine as you analyze challenges, implement effective solutions, and streamline workflows to enhance team efficiency and overall operations.

• Elevated Communicator: Your exceptional communication skills enable you to keep team members, residents, and leadership informed and aligned. Whether through clear written documentation or persuasive verbal explanations, you bridge gaps and ensure everyone is on the same page to drive successful outcomes.

• Elevated Detail Orientation: Meticulous and organized, you have a sharp eye for accuracy and a knack for managing data with precision. Proficient in Microsoft Office Suite, you leverage your skills to handle complex tasks, maintain thorough records, and support compliance with all relevant standards and processes.

Qualifications

• High school diploma required; advanced education preferred.

• 5 years’ experience working in management role.

• Strong understanding of data management and analysis.

• Ability to communicate in writing and verbally with all levels of employees, residents, prospects and vendors.

• Excellent communication and interpersonal skills.

• Detail-oriented with focus on accuracy and completeness.

• Proficient with Microsoft Office Suite products including Outlook, Word and Excel.

• Proven ability to handle sensitive and/or confidential information.

• Strong organizational skills.

• Valid driver’s license and reliable transportation.

About the Company:

At Elevate Living, our mission is to create quality living environments for our residents that they can be proud to call home.? We are a team of committed professionals, working together to enhance the lives of our residents and each other.? We accomplish this mission through a collaborative, action-oriented culture that honors accountability and rewards exceptional customer service.

Elevate Living owns and manages 47 multi-family residential properties in Iowa, Nebraska, South Dakota, Missouri, and North Dakota totaling about 7,000 units. We are a growing, fast paced and entrepreneurially minded company where you can have an impact!

To be considered for this position, please complete and submit an online application at:?https://secure3.entertimeonline.com/ta/6119491.careers?CareersSearch.