What are the responsibilities and job description for the Account Executive, Penn State University position at Elevate?
ABOUT ELEVATE:
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.
Our team of 200 employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram.
Account Executive - Overview:
Account Executive - Overview:
This Account Executive role will be part of a groundbreaking collaboration between two powerhouse brands in Penn State Athletics and Elevate! In this role you will be jumping right into the largest renovation project in college sports history, and contributing not only to the legacy of one of the biggest college brands out there but, getting to leave your own mark in the process. This role offers one of the best opportunities you could ask for as far as immediate impact, project profile, and ability to lay a strong foundation for your career in the growing space of college athletics here at Elevate.
Responsibilities:
Our Account Executive position will have a primary focus on revenue generation related to tickets. The impact may come in a variety of ways between selling new business to everyday fans and/or corporations, group sales, and servicing and retaining our current season ticket holder base.
- Quickly respond, resolve and proactively anticipate customer challenges, complaints, requests and inquiries
- Effectively qualify and service incoming calls and/or in person meetings to customer satisfaction
- Support the ticketing department to meet or exceed yearly goals
- Meet or exceed assigned revenue goals whether that be through new business or retention efforts.
- Aid in data and research
- Generate new business focused on all ticketed Penn State Athletics sporting events by way of phone, email, website chat, and social to sell season tickets, partial plans, and group tickets
- Accountable to consistently hitting or exceeding the things we can’t teach “hustle stats” (calls, emails, activities, etc.)
- Maintain updated records and communication with all clients within the CRM system
- Assist (as needed) in development, coordination, and implementation of game day activities
- Providing elite service to all clients you interact with - including day-to-day tasks, written correspondence, phone calls, account inquiries, follow-ups, etc.
- Work with management to always review and assess current and prospective program enhancements to better the experience for our fans
- Strive to not only hit individual goals, but aid in assisting our entire department's goals
- Other duties as assigned
Qualifications:
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, the ideal candidate will be able to perform each essential duty or possess the skills necessary to learn and implement them. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience:
- Bachelor’s degree, or equivalent experience required
- Ideally 2-4 years of sales experience within sports industry or ticketing specifically
- Experience in using either Microsoft or Google products but not required
- Ticketing or CRM system experience a bonus, but not required
- Knowledge/Skills/Abilities:
- Coachability and a growth mindset in a fast-paced environment and changing landscape
- Ideal candidate will be self-motivated, team and career oriented
- Must have ability to maintain professional behavior and appearance at all times
- Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills
- Must have good decision making skills, solid judgment and interpersonal effectiveness
- Must be able to work independently and multi-task
- Must be able to retain and stay well versed on policies and procedures and be effective in relaying them to current or prospective customers
- Must possess strong communication skills; be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills
- Strong ability to service others
- Flexible and reliable teammate, both within our unit, Elevate and Penn State Athletics
- Able to learn and be multi-dimensional daily based on where the needs are
- Goal oriented whether that is around driving revenue, provided service or helping daily operations
- Be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruptions
- Capable of maintaining discretion and confidentiality with sensitive information as needed.
- Certifications:
- None required
- None required
Working Conditions:
Working Environment
Working Environment
- The incumbent primarily works in an office environment, however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year
Physical Demands
- This position requires the ability to lift up to 20 pounds
Travel Requirements
- This position may require a limited amount of travel on a rare occasion.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com
We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
