What are the responsibilities and job description for the GRC Service Delivery Practice Lead position at Elevate?
Job Description
Job Description
Are you brilliant and passionate about solving complex cyber and IT compliance problems for your clients? Do you have 5 years of experience as a manager working for an IT compliance and cybersecurity consulting company or accounting firm(s)? Do you thrive in dynamic and fast-faced environments? Are you looking for a unique opportunity to shape a growing Cybersecurity and IT Compliance service delivery practice? Do you like working in a remote setting that will require collaborative teamwork and client service? Do you like managing and mentoring teams while serving clients? Do you have the entrepreneurial spirit and mindset to shape the firm and be an integral part of its success? If yes, keep reading . . .
About Elevate
Founded in 2008, Elevate is a minority and women-owned consulting & staffing firm specializing in Cybersecurity, AI Governance, AI Risk Management, Privacy & Regulatory Compliance, Internal Control. We want to Elevate our clients Cyber Security Posture while ensuring they successfully pass audits by meeting IT regulatory requirements.
Our team consists of driven, high-caliber professionals with deep and broad skills that enable us to coach our clients through complex Cybersecurity and IT compliance transformations. We are known for being pragmatic, agile, and lean. We find the problem, provide viable solutions, and often walk the path of remediation with our clients.
We have been in business for over 17 years with hundreds of happy clients in a multitude of industries, environments, and challenges where we bring value with our solutions and placements.
Our Mission
To be proud of what we do. To serve and enjoy our clients and the people we work with. To grow our company and grow as individuals.
Position Overview
We are looking for a motivated, experienced, and self-managed GRC Service Delivery Practice Leder that is excited to work in a fast-paced, high-energy and creative environment.
The GRC Service Delivery Practice Leder role is an integral part to our leadership team. The ideal candidate must be self-motivated, love leading teams, serving our clients and have an entrepreneurial spirit and mindset. This special breed of auditor / consultant is client-centric, people-centric, solution-focused, resourceful, adaptable, organized, reliable, authentic, able to work independently and in a team setting; and able to transition seamlessly between trivial day-to-day delivery and more strategic initiatives.
Key Attributes to Be Successful at this Job :
- lead and manage a team of consultants, providing guidance, mentorship, and fostering a collaborative work environment.
- providing exceptional service to our clients (showcasing our value, offering solutions, delivering on commitments, fostering the relationship)
- driving and overseeing the successful execution of projects (on time, quality deliverables, and on / or under budget)
- managing and coaching the various Consultants / Team Members and monitoring weekly, monthly and quarterly utilization rates
- present client service delivery results and recommendations to client management and executive teams – work with team to solve complex problems and quality delivery of services
- reporting to the CEO / COO on key performance indicators and overall state / progress
- identifying upselling service opportunities at existing clients
- managing and reporting on client success metrics (by checking in on clients and asking how the engagement is going, what can we improve, what are we doing right, how can we further serve them?)
- working with the leadership team on strategy, proposals, recruiting / retention and any additional efforts to further develop the practice
Preferred skills and experience
Education and professional credentials
Travel Requirements
This is a remote position that requires minimal travel. May require attendance at firm-wide events (annual / semi-annually) or for specific client meetings (rare).
Benefits
Competitive compensation based on experience; insurance (Medical, Vision, Dental, Basic Life), 401k, PTO, performance based bonus.
