What are the responsibilities and job description for the Elevator Industry Service Manager position at Elevated Facility Services?
Company Overview
Elevated is the fastest growing independent elevator services provider in the nation. We bring together the industry’s finest technicians to serve our customers in 58 markets across 22 states.
Each office within Elevated has local operations and staff dedicated to providing a superior standard of service, and now benefits also from a world-class corporate infrastructure, state-of-the-art facilities, and superior training and support for our workforce.
Job Summary
The Service Manager is responsible for the daily activities of maintenance and repair operations. The Manager will assist in estimating jobs, allocating manpower, and improving the profitability of maintenance and repair jobs.
Responsibilities and Duties
- Supervises Service Technicians' direction and training, and communicates company policies, procedures, and objectives
- Administers company safety program, which includes performing safety audits, when necessary, and stressing the importance of safety to all employees
- Visits job sites and performs quality audits to ensure route work is completed efficiently and cost effectively
- Identifies issues that could potentially affect the overall reliability of the customer’s equipment
- Uses company financial reporting to review route management and callbacks
- Makes necessary changes to improve profitability
- Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and materials costs
- Enforces Cancellation Reduction Program.
- Works with General Manager and Sales team to address customer’s needs
- Maintains up-to-date knowledge of all federal, state, and local elevator industry code requirements
- Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods
- Administers parts program for contract service and repair to meet budget expectations and customer satisfaction
- Manages the elevator repair process and ensures repairs are completed in an efficient and cost-effective manner
- Other duties as assigned by the General Manager
Qualifications and Skills
- Thorough knowledge of the elevator industry and general management methods within the elevator industry
- Either a bachelor’s degree, two years' experience managing a branch department, or an equivalent combination of education and experience
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret a wide variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Benefits and Perks
- Top Pay in the industry
- Low health insurance cost for dependent and family coverage
- 401(k) match toward your retirement account
- Performance Incentive Based Pay
Experience
Required- 4 year(s): Elevator Industry
- 2 year(s): Management
Education
Preferred- Bachelors or better
Licenses & Certifications
Preferred- NEIEP Certification
- NAEC Qual Elev Insp (QEI)
- NAEC Cert Tech Sr (CETs)
- NAEC Cert Elev Tech (CET)
Skills
Required- Electrical Reading and Testing Equipment
- Electrical Tools
- Mechanical
- Hand Tools
- Interpersonal Skills
- Listening
- Communication Skills
- Leadership/Management Skills
- Analytical
Behaviors
Required- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Loyal: Shows firm and constant support to a cause
- Enthusiastic: Shows intense and eager enjoyment and interest
- Leader: Inspires teammates to follow them
- Innovative: Consistently introduces new ideas and demonstrates original thinking
Motivations
Required- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Financial: Inspired to perform well by monetary reimbursement
- Goal Completion: Inspired to perform well by the completion of tasks
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
