What are the responsibilities and job description for the Lane Attendant in GMC position at Elevated Healthcare Hospitality LLC?
Elevated Healthcare Hospitality, in partnership with our healthcare agencies, provides exceptional hospitality to patients and guests offering a suite of transportation logistics including shuttle transportation and valet parking in a thoughtful, compassionate and meaningful way
Title: Lane Attendant
Reports To: Location Manager
Department: Guest Services
Summary of Position:
Responsible for assisting guests in a friendly and efficient manner in Company’s continuing effort to deliver outstanding guest service.
Responsibilities:
Title: Lane Attendant
Reports To: Location Manager
Department: Guest Services
Summary of Position:
Responsible for assisting guests in a friendly and efficient manner in Company’s continuing effort to deliver outstanding guest service.
Responsibilities:
- Manage the incoming valet vehicles. This will include radio communication with security to hold cars in the waiting area or releasing cars from the waiting area to the valet lane.
- Greeting guests with a warm and friendly personality. Offering to help with wheelchairs or walkers.
- Explaining the valet procedure including cost of valet services, directions inside the hospital and how to retrieve their vehicle when leaving.
- Entering all vehicle information into the Flash Valet system. This includes taking pictures of vehicle damage.
- Understand Company’s management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
- Actively participate in creating a positive work environment, promoting team work
- Other duties per Duties Checklist and as assigned.
Position Requirements:
- Excellent customer service and people skills
- Must be able to work a variety of day, night, weekend, holiday shifts, outside in rain, snow, and heat.
- Be able to work independently with little or no supervision
- Strong communication and interpersonal skills – must be able to read, write and speak English
- Must be able to meet and/or exceed customer expectations
- Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting and lifting up to 25 lbs. frequently and 50 lbs. occasionally
Education and Experience:
Education: High School Diploma or equivalent required Experience:
Six months customer service experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.