What are the responsibilities and job description for the Elevator Industry Service Manager position at Elevated?
Company Overview
Elevated is the fastest growing independent elevator services provider in the nation. We bring together the industry’s finest technicians to serve our customers in 58 markets across 22 states.
Each office within Elevated has local operations and staff dedicated to providing a superior standard of service, and now benefits also from a world-class corporate infrastructure, state-of-the-art facilities, and superior training and support for our workforce.
Job Summary
The Service Manager is responsible for the daily activities of maintenance and repair operations. The Manager will assist in estimating jobs, allocating manpower, and improving the profitability of maintenance and repair jobs.
Responsibilities and Duties
- Supervises Service Technicians' direction and training, and communicates company policies, procedures, and objectives
- Administers company safety program, which includes performing safety audits, when necessary, and stressing the importance of safety to all employees
- Visits job sites and performs quality audits to ensure route work is completed efficiently and cost effectively
- Identifies issues that could potentially affect the overall reliability of the customer’s equipment
- Uses company financial reporting to review route management and callbacks
- Makes necessary changes to improve profitability
- Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and materials costs
- Enforces Cancellation Reduction Program.
- Works with General Manager and Sales team to address customer’s needs
- Maintains up-to-date knowledge of all federal, state, and local elevator industry code requirements
- Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods
- Administers parts program for contract service and repair to meet budget expectations and customer satisfaction
- Manages the elevator repair process and ensures repairs are completed in an efficient and cost-effective manner
- Other duties as assigned by the General Manager
Qualifications and Skills
- Thorough knowledge of the elevator industry and general management methods within the elevator industry
- Either a bachelor’s degree, two years' experience managing a branch department, or an equivalent combination of education and experience
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret a wide variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Benefits and Perks
- Top Pay in the industry
- Low health insurance cost for dependent and family coverage
- 401(k) match toward your retirement account
- Performance Incentive Based Pay
