Account Management Assistant

About Elevation Connect:

Elevation Connect – PERFORMANCE FOR PURPOSE

Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us.

Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. This position is in office, Commonwealth of Dominica.

We have an exciting opportunity as an Account Management Assistant

We are seeking an account management assistant to support our Employees that are consulting on Federal and Commercial initiatives through our system integrator partners. We are looking for an individual who has excellent communication skills and thrives working in a fast-paced environment.

The program by design division is focused on solving the challenges caused by the lack of supply of software engineers in the United States, while at the same time focused on underemployment. We collaborate with our customers to understand their strategic initiatives quarter by quarter and to collaboratively forecast specific roles and technology skillsets required to achieve the completion of those initiatives.

Essential Duties and Responsibilities:

• You’ll be essential in growing our Employees’ careers in specific technology stacks, by supporting them while they are supporting our clients’ initiatives.
• Onboarding our Employees on client projects
• Acting as a resource for our Employees when they have questions about benefits including PTO, timesheets, work schedules, etc.
• Checking in with our Employees monthly to gauge their success on the job and their satisfaction with their employment.
• Reviewing Apprenticeships Competencies with our Employees to make sure they are on schedule with completing their apprenticeship.
• Alerting Account Managers when there are Employees at risk of leaving employment before their apprenticeship is completed.

Hours:

• Training will be conducted in office from February 17th 2025 through February 21^st 2025 from 9:00 am to 5:30 pm ET Monday through Friday
• Production hours will be scheduled Monday through Friday from 9:00 am to 5:30 pm ET
• Availability to work should be anytime within this timeframe
• Training and production dates and hours of operation are subject to change

Additional Information:

• Currently hiring for a start date of February 17th, 2025
• Position is full-time
• Pay rate is $13 XCD per hour

Requirements:

You make it easy for our Employee to succeed by building relationships through listening, anticipating and responding to their needs. You thrive on helping others succeed, ensuring that you are providing strong follow-through, a sense of urgency, and putting the Employee first. You believe in doing the right thing and put our people and clients first. You are tenacious in everything you do, no matter what the challenges are, never giving up and always focused on achieving the goals ahead.

You’ll need to have:

• High School Diploma or GED, and College required
• Minimum 1 year of prior experience in a contact center, customer service, or sales role is highly advantageous, but not required
• Must possess excellent verbal, written and interpersonal communication skills
• Must be self-motivated and able to work effectively in a team environment
• Ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
• Possess high level understanding of products and programs offered to members
• Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
• Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
• Must possess ability to receive constructive feedback and demonstrate accountability
• Must have the ability to put together Candidate resumes to the skills needed.
• Must possess critical thinking, problem solving skills and good judgment
• Must successfully complete Account Management Assistant training, including product evaluations and telephone assessments before filling the role.
• Some experience using a modern CRM
• Be urgent, precise and engaged in everything that you do
• Great communication skills
• Be a self-starter.
• Able to operate under high-pressure situations
• Willing to put in the effort and time needed to achieve your targets.

Even better if you have one or more of the following:

• A background in technology or have any technical experience
• Sales related experience
• Some employee supervision experience
• Prior recruiting experience

Technology Requirements:

• Chromebook (provided)
• Wired USB Headset (provided)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Elevation Connect will ALWAYS contact you directly for any information about your application.  We will NEVER ask for fees or personal bank information in the interview process.  Please be aware of scams.

Salary : $13