Lead Maintenance Technician

Elevation Property Management

Job Description

Title: Lead Maintenance Technician

Level: Staff

Location: Property

Reports to: Property Manager/Maintenance Supervisor

Status: Hourly, Non-Exempt

Position Summary:

Elevation Property Management’s Lead Maintenance Technician will serve with discipline and lead with kindness. This individual leads all aspects of the property’s hands-on maintenance, including overall inspection, repair work orders, and scheduled maintenance of apartments and other interior/exterior areas. The Lead Maintenance Technician will perform technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks. The ideal teammate will have the ability to be flexible, proactively communicate, have a natural curiosity to learn, exhibit a high degree of professionalism, and work well both in a team environment and independently.

Job Responsibilities:

• As directed by the Property Manager, accomplish the property objectives by training, and motivating high-performing staff while maintaining an upbeat, positive attitude.

• Completes assigned work orders generated from resident requests for service as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

• Perform various maintenance functions, which may include but are not limited to, electrical installations & repairs, light carpentry/construction, repairing HVAC, plumbing and appliance repairs, drywall and painting repairs, and carpet and vinyl repairs installation.

• Completes the "make-ready" process to prepare vacant apartments for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

• Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance shop by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.

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• Completes documentation and other paperwork in a timely, accurate, and complete

fashion so service requests can be appropriately documented and tracked.

• Assists in maintaining the grounds, common areas, and amenities by picking up trash

and debris, pressure-washing breezeways and pool areas, performing general cleaning,

and painting curbs and signage as needed.

• Supports cost-cutting and expense control programs by fixing rather than replacing

parts when possible, not wasteful with materials and supplies, and practicing the correct

use of tools and equipment.

• Complies with the Company’s safety and risk-management policies by attending and

participating in the property's routine safety meetings, completing required training on

OSHA and other safety-related laws and requirements, and reporting accidents and

incidents promptly and accurately.

• Demonstrates customer service skills by treating residents and others respectfully,

answering resident questions, responding sensitively to complaints about maintenance

services, and completing assigned work orders efficiently and urgently.

• Assists in conducting routine and periodic property inspections to identify safety and

risk management concerns, keep the property in good repair, and communicate

concerns about the physical needs of the property to the owner/client and

management.

• Completes scheduled property preventative maintenance in units or on property

equipment and any special projects as directed by supervisor or management.

• Complete required Grace Hill courses as assigned by management.

• Team members must be able to “take calls” during evenings and weekends and integral

piece during emergency situations such as ice/snow storms, hurricanes, tornadoes, fires

and flooding.

• Performs other duties as assigned or as necessary

Education and Qualifications:

• Minimum of 2 years of previous experience

• Multi-Family, Senior living, and/or High-rise tower experience a plus

• EPA certification preferred

• Knowledge and experience repairing electrical, plumbing, carpentry, drywall, and

appliances

• Self-motivation and attention to detail

• Strong interpersonal skills with the ability to build relationships

• Demonstrated track record of the highest degree of ethics and integrity

• Availability to work evenings and weekends as needed

• High school diploma or equivalent and maintain reliable transportation

• HVAC Certification required (CFC Universal), with training in at least one additional

specialty

• Demonstrated ability to read, write, and communicate effectively

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• Must be kind, service oriented, discipline, and a leader

• Must be self-motivated, flexible and a team player

• Demonstrated ability to read, write, and communicate effectively to comprehend and

complete legal documents, sell, and explain apartment features, and answer questions

about the property's operation.

Interpersonal Relationships

• Communicate by telephone, e-mail, memos and in-person discussions.

• Have a high level of social contact.

• Usually work as part of a team

• Substantially responsible for the work outcomes and results of their staff.

• Sometimes deal with conflicts among staff or with upset customers.

• Are sometimes placed in conflict situations.

Organizational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance

with regulatory requirements, organizational standards, and operational processes

related to property operations and reporting violations or infractions to appropriate

individual(s)

• Practices proper safety techniques in accordance with Company, property, and

departmental policies, procedures, and standards by immediately reporting any

mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or

accidents, or other safety issues to appropriate individual(s)

• Identifies areas for improvement and offers suggestions to improve the efficiency,

productivity, and profitability of the property

• Keeps abreast of new trends and changes in the industry and area(s) of responsibility by

attending internal and external training classes, apartment association meetings, and

other events and accessing other, information sources

Working Conditions:

• Team members work both in and outside of apartment buildings and in all areas of the

property, including amenities

• Usually work indoors, but may on occasion work outdoors repairing foundations and

exteriors.

• Often wear protective attire, such as work gloves, hard hats, leather aprons, back

support, and sturdy boots.

• Work in hazardous situations or with hazardous equipment often. Injuries are possible

from electrical shocks, cuts, or falls.

• Are often exposed to sounds and noises that are distracting and uncomfortable.

• Regularly work with contaminants such as oils, solvents, and paints.

• Often work in cramped places that require getting into awkward positions.

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• Sometimes work in conditions of bright or inadequate lighting.

• Often work in close proximity to others, usually within arm's length.

Physical Demands:

The physical demands described represent those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations, may be

made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit and

talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or

controls.

• The employee is occasionally required to climb, balance, stoop, kneel, crouch, reach

with hands and arms, and walk.

• Hand-eye coordination necessary to operate computers and various pieces of

equipment. Specific vision abilities required include close vision and the ability to adjust

focus.

• Team members need to be able to bend, stoop, climb ladders, reach, carry objects, and

crawl in confined areas

• Team members must be able to work inside and outside in all weather conditions

• Team members must be able to push, pull, lift, carry, or maneuver weights of up to

twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or

regular travel may be required for the accomplishment of some or all the daily

responsibilities of this position

• Team members must be able to “take calls” during evenings and weekends

EEO Statement:

Elevation Property Management is committed to providing an environment of mutual

respect where equal employment opportunities are available to all applicants and

teammates. Elevation Property Management is an equal opportunity employer and, as such,

openly support and fully commit to recruitment, selection, placement, promotion, and

compensation of individuals without regard to race, color, religion, age, sex (including

pregnancy, gender identity, and sexual orientation), genetic information, naotinal origin,

disability status, protected veteran status or any other characteristics protected by federal,

state, or local laws.

Please note this job description is not designed to cover or contain a comprehensive listing

of activities, duties or responsibilities that are required of the employee for this job. Duties,

responsibilities, and activities may change at any time with or without notice. This is not

considered an employment contract.