Community Manager

Community Manager @ Elevator (www.elevatorspaces.com)

About Elevator

Elevator’s purpose is to elevate small businesses and communities. We are a co-warehousing community that provides flexible, purpose-built warehousing spaces with logistics support. We help modern e-commerce companies, makers, creatives, and startups grow and thrive. 

The Role

We are seeking two Community Managers to co-lead the Elevator community and building site in downtown Des Moines. This role is about driving membership growth, retention, and building a thriving community. The ideal candidate is driven by results, community, and making an impact. 

The Community Manager takes pride in being an ambassador for Elevator and reinforcing our company values with the team and member community. Elevator’s five values are: Always Growing, World-Class Hospitality, Steadfast Positivity, Focused on Results, and Disciplined Excellence.

This is a unique opportunity to own the outcomes of an Elevator location, from sales and revenue growth to operational excellence, and community culture. A successful Community Manager will have opportunities for career advancement as Elevator continues to grow.

Key Responsibilities

1. Sales & Growth

• Achieve occupancy and revenue targets: Track data on occupancy, retention, and revenue growth while executing strategies to attract and retain members.
• Own the sales pipeline: Drive member recruitment through outreach (calls, social media, and emails), tours, networking, and following up with leads.
• Give tours and close deals: Convert prospective members through consultative selling, clearly demonstrating the value of Elevator.
• Lead retention efforts: Ensure members stay and grow within Elevator by actively engaging with them and addressing their needs.

2. Community Building & Member Engagement

• Exhibit company values: World-class hospitality, steadfast positivity, always growing, focused on results, and disciplined excellence. Members should feel cared for, respected, and uplifted after interacting with the Community Team.
• Foster a connected, collaborative culture: Proactively introduce members to each other and create opportunities for partnerships.
• Host meaningful events: Plan and run networking events, educational workshops, and community gatherings that bring value to members (2-3 events per month).
• Be the face of Elevator Des Moines: Serve as the primary contact and trusted advisor for members, ensuring a high level of satisfaction. Represent Elevator in the community of Des Moines outside of the building.

3. Operations and Management

• Take full ownership of location performance: Oversee member experience, operational efficiency, cleanliness, and financial health of the building.
• Manage revenue operations: bill runs, follow up with members behind on payments, and report on metrics.
• Manage facility operations: Ensure the building is fully functional, including scheduling maintenance work, ordering supplies, and managing sub contractors (e.g., cleaners, plumbers, etc.). 
• Light logistics: Oversee incoming and outgoing mail, small parcel, and freight shipments to support members’ businesses.

4. Leadership & Teamwork

• Work closely with HQ teams: Collaborate with the VP of Revenue and leadership teams to align your location with company-wide objectives.
• Provide feedback to HQ: Share insights from your location to help shape broader company strategy, service offerings, and operational improvements.
• Problem solve in real time: Address issues with members, employees, and the building quickly and effectively.
• Run location meetings: Lead meetings with the HQ team to align and report metrics on membership growth, revenue, expenses, and activity in the building and community.

Ideal Candidate Profile

• Proven sales experience with a track record of hitting and exceeding revenue goals.
• Customer-first mindset with a passion for helping entrepreneurs grow.
• Strong problem-solving skills and the ability to adapt in a fast-paced environment.
• Community-oriented: Joy from engagement, events, and relationship-building.
• Excellent communication skills to interact effectively with members, staff, and external partners.
• Highly accountable and resourceful with a bias toward action.
• Operational excellence: Experience in facilities management or business operations is a plus.
• Experience in HubSpot is a plus.

Why Join Elevator?

• Opportunity for growth in a fast-scaling company.
• Direct impact on the success of small businesses and the local economy.
• A leadership role where you own the outcomes of a dynamic and high-energy space.
• A chance to shape the future of co-warehousing and small business communities.
• Hands-on training in sales, hospitality, and scalable operations.
• Annual company-wide offsite retreats.
• Join a culture-driven organization that cares about you outside of your role at Elevator.

A Belief in Better

Every vibrant city needs a thriving entrepreneurial class. At Elevator, we believe in doing well while doing good. Elevating small business owners positively impacts the surrounding community, increases revenue to neighboring businesses, and creates long-term economic impact.