What are the responsibilities and job description for the Service Desk Associate position at Eleven Recruiting?
About Eleven Recruiting
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
Our client, a leading global investment firm, is looking for a Service Desk Associate to join their New York office!
Responsibilities:
- Build, deploy and maintain end-user devices
- Assist in Move, Add and Changes
- Manage and resolve end-user incident tickets
- Document procedural enhancements
- Manage, maintain, and audit hardware and software inventory
- Maintain a high level of responsiveness, communication, and professionalism
- Evaluate and solve advanced technical issues
- Provide technical training to end-users
- Maintain and support a O365, VDI and mobile environment
- Participate in an on-call rotation
Qualifications:
- Bachelor's degree is preferred
- 2 years of professional experience
- Ability to solve problems in a sustainable way by working with people, not just technologies
- Experience in providing local and remote white glove service
- An independent and quick learner with strong troubleshooting skills
- Knowledge of Windows 10 OS and Office 365 Suite
- Network fundamentals (connections, components, protocols)
- Active Directory (structure, policies, management)
- Mobile Device Management
- Proficient with Laptops, VMware VDI and physical desktops
Nice to Haves:
- VOIP systems management
- Enterprise level video conferencing systems
- Patch management and software deployment
- Python or PowerShell Scripting
- Understanding of Internet and network security
- ITIL Process flow and Incident management
Salary : $35 - $45
