What are the responsibilities and job description for the Site Success Manager position at Elevo?
Site Success Manager
Job Type: Full-Time, Hybrid (50% WFH, 50% On-Site)
Location: Various School Sites within Rowland Heights, Walnut, Lancaster, Palmdale and Antelope Valley, CA
Pay: $48,000 to $63,000 (plus performance-based bonus structure)
Benefits:
- Health
- Dental & Vision
- No Cost, Short-Term Disability & Basic Life Insurance
- 401k Plan (4% Employer Match)
- Generous PTO
ABOUT US
Elevo’s mission is to transform the well-being of students so they look forward to coming to school. Our WASC-accredited curriculum engages students and fosters social-emotional learning through fun, physically active games, sports, and enrichment activities focused on arts, humanities, and STEM. The services we provide include the Expanded Learning Opportunities Program, Before & After School Programs, Summer & Intersession Programs, and so much more. Our programs offer opportunities to learn, move, and thrive together beyond classroom walls while developing essential life skills. We continue to build our capacity as we expand our programs to more districts.
THE ROLE
The Site Success Manager will work alongside our Field Operations team to ensure a successful launch and implementation of the Elevo Learning programs and curriculum, acting as a liaison between Field Operations and local Schools. They are key contributors to the growth and success of the company. This role will report directly to the local Operations Manager and assist with formal meetings and problem-solving to ensure programs are successful. Typical duties include but are not limited to.
RESPONSIBILITIES:
- Be the Main point of contact for principals in managing the customer experience journey from post-implementation meeting to renewal
- Formulate improvement plans with Operations Manager
- Drive Program expansion and renewals
- Build and maintain sound relationships with local K-8 school Principals, Afterschool Facilitators and staff
- Work in tandem with the Field Operations team to efficiently schedule on-site and online school drop-ins or appointments to address the needs and manage expectations of individual school sites
- Deliver presentations to large groups of children and school faculty
- Accurately apply and address customer feedback promptly
Requirements:
- Strong attention to detail and organizational skills
- Experience in face to face customer service and or sales
- Reliable transportation for traveling from site to site
- Experience of developing external partnerships and relationships
- Minimum of 3 years experience in Education
- Travel at least 3 times per week
- Availability for 9 Saturdays
- Must possess strong communication skills
- Have a strong presence (likable) and ability to cross-collaborate among different teams
- Ability to prioritize and know when things need to be moved up or down
- Experience in relationship building: Demonstrate excellence in managing and building positive results-driven relationships
- Visionary Leadership: Displays passion and optimism; inspires respect and trust
- Results Oriented and Problem-Solving: Identifies and resolves problems promptly; develops alternative solutions; able to take decisive action to reach a viable solution and goal
This position's target annual base pay range is $48,000 to $63,000. Final pay determinations may depend on various factors including, but not limited to, experience level, education, geographical location, knowledge, and skills. Elevo also offers a full range of health insurance benefits, 401(k) company match, and paid time off benefits. Elevo is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. Elevo is an e-verify employer. Read Elevo's Privacy Policy HERE.
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Salary : $48,000 - $63,000
