Museum Operations Manager

The Elfreth’s Alley Association is a 501(c)(3) nonprofit dedicated to preserving and maintaining historical archives, artifacts, and the three Museum buildings it owns. The Association promotes visits to the Museum and to view the individually-owned historic houses of Elfreth’s Alley as a whole.

The Elfreth’s Alley Association is looking to hire a MUSEUM OPERATIONS MANAGER.

• 30 hours per week
• $22 per hour
• Year round

RESPONSIBILITIES:

• Oversee the day-to-day operations of the museum from April through November
• Manage the Volunteer and Visitor Engagement Associate from April through November
• Organize and maintain the museum houses, office, and gardens
• Lead the Guest Services Experience to bring guests into the museum and increase ticket sales and reach goals set by BOD before season
• Metrics tracking and reporting: Tracking visitors, Museum admissions, financials, digital traffic to website and social, newsletter metrics and providing a monthly report to all board compiling all key metrics.
• Communicate with customers / ticket holders as needed
• Lead and organize planning for fundraising events (2-4 per calendar year)
• Assist in management of Ticketleap pages
• Work with Board sponsor to coordinate First Friday events
• Work Elfreth’s Alley Association events to ensure successful outcomes
• Take an active role in the Gift Shop and communicate with the Board liaison re the shop
• Keep equipment, basements, storage spaces organized
• Clean museum as needed (or engage volunteers to help clean)
• Assist in maintaining an organized office space - filing papers (mail, weekend reports, etc) into an agreed system ( duties in conjunction with Office Manager)
• Assist as needed with other duties not described up to a maximum of 30 hours/week

YOU:

• Are fully authorized to work in the United States
• Are available to work up to 35 hours per week
• Can start within two weeks of hire date
• Can come to our Old City location to work
• Have computer access if working remotely
• Can comfortably get up and down twisty old staircases
• Are able to complete errands as needed within a 10-block radius
• Can carry up to 40lbs up and down twisty old stairs and on local errands as needed
• Enjoy initiating interactions with visitors, volunteers, and staff
• Are comfortable prioritizing tasks and enjoy working independently
• Have experience leading others: Giving them direction and giving them positive and negative feedback
• Can compile necessary tasks and plan and ensure completion over time
• Can flex your schedule as necessary to work during Elfreth’s Alley Association events (ex: 2-4 Saturday afternoon fundraising events per year, First Fridays)
• Like to be busy and look for ways you can make a positive difference
• Are comfortable doing light troubleshooting with electronics as needed (ex: turn items off and back on, search online and try recommended solutions)
• Want to contribute to the long-term sustainability of a historic non-profit

WE:

• Preserve, maintain, and promote Elfreth’s Alley. Folks have continuously lived on this residential street since the mid-1700s, longer than anywhere else in the U.S. Elfreth’s Alley was Philadelphia’s first location to be added to the National Register of Historic Places in the mid-1960s.
• Are a small-but-mighty 501(c)(3) that runs on the work of our Board of Directors, a handful of staff members, and dozens of dedicated volunteers.
• Own three buildings on the Alley, two of which are currently open as museum houses. Our offices are located on the third floor of one of these homes.
• Organize and host 2-4 annual fundraising events
• Attract hundreds of thousands of visitors from around the U.S. and around the world
• Open our museum doors April through November, from 12 noon until 4pm on Fridays, Saturdays, and Sundays
• Employ and manage a year-round Office Manager
• Employ a seasonal Visitor and Volunteer Engagement Associate
• Build relationships with residents of the 32 private homes on Elfreth’s Alley