What are the responsibilities and job description for the Associate - Social Media Capabilities and Operations position at Eli Lilly and Company?
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
57,750 - $129,800
Position Overview :
With more than half of the world’s population active on social media, Lilly is seeking a high-capacity Social Media Capabilities and Operations Associate to help accelerate its Social Media Center of Excellence (CoE) to drive meaningful consumer and healthcare provider (HCP) engagement, improve health outcomes, and fuel business growth.
Lilly’s Social Media CoE is seeking a Social Media Capabilities and Operations Associate to elevate our team to new frontiers. As part of the larger Digital Engagement CoE, our goal is to deliver best-in-any class social media best practices, consistently delivering customer-centric experiences rooted in innovation and ethical connections, ultimately inspiring positive change worldwide. The digital arena is dynamic and quickly evolving—marked by frequent platform and algorithm updates, policies and regulations, shifts in user behavior and loyalty, and new ways to harness data and content.
The work scope of the Social Media Capabilities and Operations Associate crosses multiple social media disciplines, which makes it a critical role for the team. Key responsibilities include operational excellence, strategic process improvements, ensuring compliance, and staying ahead of emerging social media trends and technologies.
Key responsibilities of this role may include, but are not necessarily limited to :
Operations and Capabilities
- Advise and continuously optimize social media operations, ensuring adherence to Lilly’s quality systems, compliance, and operational standards.
- Develop and update procedures, job aids, and process documentation to support consistent and efficient execution of social media strategies.
- Partner with cross-functional teams to find possibilities
- for automation, AI integration, and configuration enhancements within tools like Sprinklr.
- Stay ahead of frequent algorithm changes and assess their impact on the business. Develop and swiftly implement marketing action plans in response.
- Act as the subject matter expert (SME) for social media tools, serving as the go-to resource for operational questions and tool functionality.
- Lead efforts to identify, document, and implement process improvements that benefit Strategy, Care, Listening and Capabilities teams.
- Work with agencies and other third-party vendors to ensure compliance through onboarding, training, and implementation of quality standards.
- Perform regular quality reviews of internal and third-party agency work.
Community Engagement and Customer Care
Compliance and Risk Management
Emerging Trends and Innovation
Social Media Influencer Campaign Management
Preferred Skills
Basic Requirements :
Additional Skills / Preferences :
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https : / / careers.lilly.com / us / en / workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is an EEO / Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include : Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and / or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
WeAreLilly
Salary : $57,750 - $129,800
