Associate - Learning and Development

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Overview

Global Manufacturing and Quality Learning and Development (GMQLD) provides learning solutions to help Lilly's Manufacturing and Quality Organizations achieve our mission of making medicine with safety first and quality always. The Associate Learning and Development position is responsible for the creation, coordination, and implementation of learning solutions for Manufacturing and Quality central functional areas. This is achieved using Needs Assessments, Performance Consulting, Curricula Architecture Analysis, Data Analysis, and Instructional Design methodologies. The Associate ensures the successful quality delivery of projects using L&D suppliers, vendors, internal resources, and innovative learning tools.

This position primarily supports corporate Manufacturing functional groups, such as the Indianapolis Facilities Management organization. This includes the support for learning solutions related to the IT systems implemented by this organization.

Responsibilities:

L&D Portfolio Management

• Identify, analyze, and determine solutions regarding performance gaps.
• Define requirements for personnel qualification in assigned business area/function; ensure implementation and ongoing maintenance.
• Create, revise, and implement training and related documents, ensuring all documents are well written, usable/executable, and compliant with Corporate and Local policies and procedures.
• Facilitate the review/approval process (including meetings) required to review, reconcile and resolve learning issues. Ensure appropriate linkages with Supervisor, business area/function L&D governance for portfolio management.
• Evaluate effectiveness of existing and planned learning interventions and share with Supervisor.
• Evaluate human errors in business units and determine appropriate human error reduction interventions.
• Collaborate/participate in Network/Functional initiatives as identified by Supervisor.
• Secure and sustain business sponsorship and define ongoing ownership for new/revised materials.
• Create initial project charters with defined scope documents and statements of work, appropriately leveraging Lilly’s learning services supplier for outsourced work to achieve Lilly business objectives.
• Create, review and oversee execution of implementation plan(s), ensuring effective coordination with personnel who create and revise business area/function SOPs and other documents.
• Participate on project teams; lead assigned projects.
• Monitor and communicate program/portfolio status to key business partners.
• Anticipate and resolve project/program issues; escalating as appropriate.
• Oversee the portfolio of projects to ensure the on-time, on-budget creation of deliverables that meet quality standards, follow instructional design principles, are approved by appropriate personnel, and meet the needs of business.
• Drive quality standards through review of project documents, design, deliverables, final learning content and evaluation data.
• Stay abreast of the breadth of learning solutions to guide business partners to the most effective learning methods, solutions and outcomes.
• Benchmark cross functionally within Lilly as appropriate, seeking sharing and replication opportunities.
• Establish strong relationship with Supplier and Lilly Service Manger to align on portfolio of projects and services and ensure seamless quality of deliverables.
• Conduct usability testing as required.
• Share business metrics, interpretations, and solutions with Supervisor, business partners/process teams.

Client Management:

• Participate regularly in area/function project and process teams.
• Analyze/understand the assigned business area/function, including business goals, job titles and descriptions, key duties, and responsibilities.
• Monitor client satisfaction of learning program implementation. Share results with Supervisor and make recommendations.
• Surface improvement opportunities for existing training.
• Consult across the assigned business area/function and the Lilly learning community to ensure training plans align with business plan, strategic direction, and compliance and ethics.
• Partner with supplier to communicate project and program status.
• Partner with supplier and collaborate on development of evaluation plans to measure the practical effectiveness of learning.

Curriculum Architecture and Assignment:

• Identify target audience for specific learning intervention.
• Create and maintain duty-aligned curricula with business partners and support curricula owners in the business.
• Design Curriculum Architecture to support use of automated assignment methods.
• Partner with Global Learning Services and/or learning services supplier for the effective and timely implementation of learning interventions, considering change impact on current population of (trained) learners and future/new learners.
• Ensure accuracy and appropriateness of target audience definitions for courses owned by assigned business area/function in the Learning Management System (LMS).
• Troubleshoot curriculum architecture and assignment issues in collaboration with supplier and Global Learning Services as needed.
• Implement centrally-developed process improvements in local business area/function.

Instructor Delivery:

• Ensure internal instructor/facilitator qualification process is executed.
  

Basic Qualifications/Requirements

• Bachelors Degree
• 3 to 5 years of learning and development including processes and instructional design
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Additional Skills/Preferences:

• Demonstrated program/project management skills.
• Demonstrated ability to establish strong business relationships.
• Demonstrated ability in communication, conflict resolution, and judgment and managing complexity.
• Ability to work independently and in a team environment.
• Experience working in a GMP-regulated environment.
• Experience using learning management software (such as SuccessFactors) and learning request tools (such as ServiceNow).
• Experience performing detailed data analysis and troubleshooting.
• Experience in business area/function as well as knowledge of companion tools used to execute broader business processes (such as CAPA tools/TrackWise, document repositories/QualityDocs).
• Experience in supplier oversight.
• Ability to effectively partner outside functional area.
• Ability to navigate complex, matrix-based organizations.
• Strong organizational skills
• Demonstrated ability to coach others.
• M.S. degree in Instructional Systems Technology, Performance Technology, Adult Learning, or related experience/education.
• Human Performance Improvement (HPI) Certification.
  

Additional Information:

• Position is located in Indianapolis, Indiana
• Work outside of standard hours may be required.
• Applicant will work in various areas within a manufacturing site.
• Allergens are likely in the manufacturing environment.
• Mobility requirements and exposure to allergens should be considered when applying for this position.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).