What are the responsibilities and job description for the AI Operations Support Specialist position at Eliassen Group?
AI Operations Support Specialist
Anywhere
Type : Contract
Category : Support
Industry : Insurance
Workplace Type : Remote
Reference ID : JN -022025-92669
Date Posted : 02 / 05 / 2025
Shortcut : Description
Recommended Jobs
Description :
100% Remote role. Our client is seeking an AI Operations Support Specialist to drive the adoption and operational excellence of their Copilot implementation. This role will focus on providing advanced support, creating best practices, and ensuring successful utilization of AI tools across the enterprise, with particular emphasis on supporting executive users and maintaining operational efficiency.
We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate : $60 - $70 / hr. w2
Responsibilities :
Provide advanced technical support for Copilot Studio implementations
Create and maintain best practices for Copilot usage and governance
Design and deliver training programs for various user personas
Monitor and analyze Copilot usage patterns and effectiveness
Develop and maintain knowledge base articles and support documentation
Identify and document common issues and their resolutions
Collaborate with the engineering team on feature implementation and updates
Support executive users in maximizing AI tool effectiveness
Create and update user guides and quick reference materials
Participate in new feature evaluation and testing
Drive user adoption through education and engagement programs
Experience Requirements :
3 years of experience in technical support or operations management
Demonstrated experience supporting enterprise software implementations
Strong understanding of M365 Copilot capabilities and best practices
Understanding of Copilot Studio capabilities and best practices
Strong problem-solving and analytical skills
Experience with operational metrics and reporting
Excellent communication and presentation skills
Ability to translate technical concepts for various audiences
Copilot Studio
Azure Support Tools
Power Platform Basics
Service Management Tools
Operational Dashboards
Knowledge Base Systems
Training and Documentation Platforms
Performance Monitoring Tools
Background in AI or automation tool support
Experience with Azure support and troubleshooting
Knowledge of enterprise search and knowledge management
Familiarity with Power Platform administration
Experience in change management and technology adoption
Background in creating video tutorials and training content
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits : medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state / locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
About Eliassen Group :
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Salary : $60 - $70
