What are the responsibilities and job description for the Information Technology Help Desk Support position at Eliassen Group?
Hybrid | Austin, TX
Our client has an exciting opportunity for a IT Support person to join their team.
We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate : $30 - $35 / hr. w2
Responsibilities :
- Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customer to the appropriate internal team
- Identify and suggest possible improvement on procedures
- Mac and PC troubleshooting
- Cloud application administration
- License and inventory tracking
- Perform system patching, software rollouts, and maintenance
- Assist with network cable patching and desk phone deployments
- Assist with AV setup for meetings and conferences
Requirements :
The must-haves from a technology perspective are :
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits : medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state / locality.
JOB ID : JN -012025-92350
Salary : $30 - $35
