PMS Implementation & Support Specialist

We are seeking a PMS Implementation & Support Specialist with hands-on experience in Property Management System (PMS) implementation, support, and hotel operations. The ideal candidate will be responsible for overseeing PMS rollouts, supporting hotel teams, and ensuring seamless system transitions. This role requires strong service management skills, a hospitality background, and the ability to lead discussions with hotels and internal stakeholders.

My client is a global hospitality company that owns, operates, and franchises a diverse portfolio of hotel brands, ranging from luxury to economy. With a strong presence in over 100 countries, my client is committed to delivering exceptional guest experiences, innovative hospitality solutions, and sustainable travel initiatives. As one of the largest hotel companies in the world, their strategy focuses on expanding our portfolio, investing in our people, and leveraging technology to drive long-term growth.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $50 - $60 / hr. w2

Responsibilities

• Lead the implementation and support of Property Management Systems (PMS) across multiple hotel locations.
• Provide high-touch, "White Glove" level support to hotel staff and General Managers (GMs).
• Act as the primary escalation point for PMS-related issues and ensure timely resolution.
• Communicate effectively with internal IHG project, development, and support teams.
• Train hotel teams on PMS functionalities and support processes.
• Identify trends and recurring issues across regions to improve support efficiency.
• Maintain accurate documentation of system implementations, issues, and resolutions.

Experience Requirements

• Minimum 3 years of experience in hotel operations and hospitality industry.
• Strong knowledge of Property Management Systems (PMS) – experience with Amadeus PM Pro or HotelKey PMS is a plus.
• Proven expertise in Service Management, Escalation Management, Incident Management, and Problem Management.
• Ability to engage in strategic discussions with hotel leadership and guide decision-making.
• Understanding of ITIL processes and experience in support operations.
• Excellent relationship management skills with internal and external stakeholders
• Previous experience as a Hotel General Manager (GM) or in IT support for hospitality

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

Job ID: JN -032025-101355