Product Owner

Description:
**Hybrid | 3 days/wk | Austin, TX**

Our client is a global e-commerce platform renowned for its dynamic online marketplace that connects millions of buyers and sellers worldwide. They are seeking a skilled Product Owner with proven experience in managing and owning products within the contact center domain. The ideal candidate will have a deep understanding of contact center technologies and operations, and a track record of successfully delivering solutions that enhance customer interactions and operational efficiency.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $41.00 - $48.50 / hr. w2

Responsibilities:

• Requirements Gathering and Analysis: Gather and define requirements for contact center solutions, perform in-depth analysis to identify business and functional needs, and create and maintain documentation to support development and QA processes.
• Stakeholder Collaboration: Interact with stakeholders to facilitate collaboration between business and technical teams, define product vision and strategy, and prioritize features.
• Design and Development: Document business process flows, create wireframes and prototypes, and develop detailed technical specifications. Design, develop, deploy, and maintain business rules and configurations.
• Technical Expertise and Support: Serve as the point of contact for technical issues, troubleshoot based on existing configurations, and convey technology solutions to the business in a non-technical manner.
• Testing and Release Management: Lead QA/UAT efforts, write test cases, perform end-to-end testing, manage sprints, and handle release management tasks.
• Continuous Improvement and Communication: Define and monitor KPIs, analyze product trends to identify opportunities, and maintain strong communication, collaboration, and stakeholder management skills. Adapt to changing priorities with a focus on customer success.

Experience Requirements:

• Professional Experience: Over 5 years of experience as a Business Systems Analyst, Product Owner, or similar role, particularly in the Contact Center domain and technologies.
• Technical and Analytical Skills: Proficiency in CRM applications, Contact Center technologies (e.g., Genesys Cloud, Qualtrics, NICE), JIRA, Agile methodology, Confluence, Excel, SQL, and experience with SaaS platforms.
• Project Management and Communication: Strong skills in technical project management, prioritization, communication, collaboration, stakeholder management, and the ability to work effectively under high-pressure, fast-paced conditions.
• Visualization and Organizational Understanding: Strong visualization skills for data narratives, and a proven understanding of high-performing organizations with release cycles.

Education Requirements:
Educational Experience: Bachelor's degree in Management or IT

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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