What are the responsibilities and job description for the VOIP Engineer position at Eliassen Group?
Hybrid role in Washington D.C. Our client is seeking a VOIP Engineer.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.
Rate: $40 - $45 / hr. w2
Responsibilities:
- Design, implement, and maintain VoIP and VTC systems to ensure seamless communication across the organization.
- Collaborate with cross-functional teams to gather requirements, assess needs, and develop solutions that align with business objectives.
- Configure and troubleshoot VoIP and VTC hardware and software components, ensuring optimal performance and call quality.
- Monitor system health and performance, proactively identifying and resolving issues to minimize downtime and disruption.
- Integrate VoIP and VTC systems with existing network infrastructure and communication tools.
- Implement security measures to safeguard VoIP and VTC systems against unauthorized access and cyber threats.
- Provide technical support and training to end-users, addressing inquiries and resolving technical issues promptly.
- Stay up to date with industry trends and advancements in VoIP and VTC technologies, recommending improvements as needed.
- Maintain accurate documentation of system configurations, processes, and troubleshooting steps.
- Create and maintain knowledgebase articles for use in troubleshooting and resolving common issues.
- Participate in on-call rotation for after-hours support and system maintenance.
Experience Requirements:
- Proven experience in designing and deploying VoIP and VTC solutions in enterprise environments.
- Strong understanding of VoIP protocols (SIP, RTP) and VTC technologies.
- Knowledge of networking concepts including TCP/IP, VLANs, QoS, and routing.
- Hands-on experience with VoIP and VTC equipment from vendors such as Cisco, Poly, or similar.
- Familiarity with security practices and tools for protecting VoIP and VTC systems.
- Excellent problem-solving skills and ability to diagnose complex technical issues.
- Effective communication skills, both written and verbal.
- Collaboration and teamwork abilities to work effectively in a cross-functional environment.
- Relevant industry certifications such as Cisco CCNA Collaboration, CompTIA Network , or vendor-specific VoIP/VTC certifications.
Education Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
Salary : $40 - $45
