Dental Clinic Assistant Manager

Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

WHAT YOU'LL DO:

The Dental Clinic Assistant Manager is responsible to help assist the Dental Clinic Manager with coordinating the day to day functions of the operational office duties for the dental clinic. The Assistant Clinic Manager helps to provide support and guidance to the front office staff as needed to ensure efficiency and workflow of the dental clinic. In absence of a Dental Clinic Manager, the Assistant Clinic Manager exercises appropriate decision making duties as needed. The Dental Assistant Clinic Manager is a key team member ensuring the patient receives their needed and wanted dentistry. The Dental Assistant Clinic Manager is responsible for ensuring that patients receive all information required for dental appointments including; scheduling appointments, insurance verification, preparing treatment plans for future dental care, as well as addressing any patient concerns. Additionally, the Dental Assistant Clinic Manager will assist with answering phone calls, greeting patients, and maintaining office appearance.

BENEFITS:

Elica is proud to offer an exciting benefits package to qualifying full-time employees which can support your health, your family, and help you plan for the future.

• 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
• Healthcare: Medical (Kaiser or Western Health Advantage Options), Dental, Vision - Individual and family plans available
• Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
• FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
• Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
• Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions
• Accrued paid time off and paid holidays.
• Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
• Tuition Reimbursement program and CME/CEU program.

Learn more about Elica’s services and mission at our website or check us out on Facebook.

Requirements

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Assists with coordinating the day-to-day clinical functions to provide excellent and efficient service to patients
• Provides front office leadership to assure that the dental clinic operates smoothly and effective procedures are in place
• Assists with new employee and developmental training for front office staff
• Works with the dental clinic manager to present clinic staff ideas and concerns
• Participates and advises in personnel matters relating to the dental clinic staff with the Dental Clinic Manager
• Effectively fill daily appointment schedules, optimizing each dental provider’s day maximizing their personal ability, support staff, and physical resources
• Adhere to standards and best practices related to appointment confirmation cadence including phone calls and other electronic communication tools to ensure a predictive and productive schedule
• Ensures any Medical clearance forms or specialty reports required are received prior to patient appointment
• Coordinate fees and insurance benefits for patients
• Create accurate financial estimates for each patient on their dental treatment plan
• Utilize available financial options to give patients choices for how they can pay
• Properly use patient account software and maintain accuracy in records related to patient financials; Obtain necessary insurance approvals in a timely manner
• Discuss recommended plans with patients to ensure patient understanding and agreement
• Prepare all necessary paperwork for each patient’s visit according to standards and best practices
• Greets patients upon arrival to the dental clinic and check in for scheduled appointments
• Registers new patients, helping to assist with completion of all necessary forms and documentation according to each patient’s individual needs
• Collects and post accurate payments into the patient account software
• Timely processing of referrals to facilitate proper patient care
• Communicates with patients about any dental concerns including treatment plans, cost of treatment and appointment scheduling
• Ensures patient compliance with dental office procedures and policy

The successful candidate has:

• High School Diploma or equivalent
• Minimum of 2 years of related experience in dental setting with Supervisor or training experience. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job will be considered.
• Previous experience in a community health center or FQHC preferred
• Previous experience as a Dental Assistant is a plus!
• Current BLS certified
• Experience with EHR/Schedule Systems required, EPIC Wisdom preferred
• Knowledge of with dental terminology and government (Medi-Cal) and non-government payers for dental insurances.
• Proficient with Microsoft Office and Google Workspace software

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment

The work environment is characteristic of a dental clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.

Compensation - Dependent Upon Experience

$28.00 - $36.40 an hour

Salary : $28 - $36