Patient Service Coordinator/Office Ast

Patient Service Coordinator

JOB TITLE:  Patient Service Coordinator                                        

REPORTS TO:  Director of Rehab

SALARY CLASSIFICATION:  Hourly

General Description:     

     This staff member is for inpatient and outpatient rehabilitation clinics and is responsible for managing administrative tasks and providing outstanding and professional customer service to patients/residents, ensuring smooth daily operations. This includes managing appointment scheduling, verifying insurance information, processing patient intake, handling phone calls, and maintaining accurate records.

Essential Job Functions:

• Patient Interaction:
  • Greet patients warmly as they arrive at the clinic.
  • Ensure a welcoming and professional atmosphere in the waiting area.
  • Collect patient information (personal details, medical history, etc.) and ensure accurate entry into the system.
  • Answer patient inquiries regarding appointments, therapy services, billing, etc.
• Appointment Scheduling:
  • Schedule, reschedule, and confirm patient appointments.
  • Coordinate therapist schedules and optimize appointment bookings.
  • Ensure all appointments are correctly recorded in the clinic’s scheduling system.
• Insurance Verification & Billing:
  • Verify patient insurance information and update as necessary.
  • Communicate with insurance companies to verify benefits and eligibility.
  • Assist in the preparation of claims and process insurance paperwork.
  • Collect co-pays and outstanding balances from patients at the time of service.
• Medical Records & Documentation:
  • Maintain accurate and organized patient records.
  • Ensure that all forms and documentation are completed, signed, and filed properly.
  • Handle confidential patient information in accordance with HIPAA regulations.
• Office Operations:
  • Maintain cleanliness and organization in the office and waiting areas.
  • Order office/rehab supplies as needed.
  • Ensure the front office operates smoothly and efficiently.
• Communication & Coordination:
  • Communicate patient needs and concerns to therapists and other healthcare staff.
  • Answer incoming calls, evaluate priority and direct them to the appropriate staff member.
  • Assist with administrative tasks, including faxing, filing, and email correspondence.

Key Characteristics:

1. Demonstrates neatness, accuracy and dependability.
2. Contributes, develops and carries out new ideas.
3. Demonstrates an ability to work with others.
4. Ability to work independently.
5. Ability to work in cost and time efficient manner.
6. Wears appropriate clothing/uniform.  Appearance is neat and well kept.
7. Relates well with residents; is friendly and pleasant.
8. Demonstrates good safety habits­—uses equipment appropriately.
9. Attendance/punctuality—comes to work when scheduled and on time.
10. Attends required in-services.

Entry Level Qualifications:

High school diploma or equivalent; additional training in healthcare administration preferred.

• 1-2 years’ experience in a rehabilitation and/or outpatient care clinic is required.
• Skills:
  • Strong organizational and multitasking skills.
  • Excellent communication skills, both verbal and written.
  • Knowledge of medical terminology and basic billing procedures is helpful.
  • Proficiency in using office software (e.g., Microsoft Office Suite) and patient management software.
• Personal Attributes:
  • Friendly, compassionate, and professional demeanor.
  • Ability to work efficiently in a fast-paced environment.
  • Attention to detail and accuracy in handling patient records and insurance information.

Physical Requirements:

• Must be of good physical and mental health.
• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, talk, hear and listen, taste and smell.
• While performing the duties of this job, the employee is required to sit, climb or balance, stoop, kneel, crouch or crawl.
• Must regularly lift and/or move up to 10 lbs and occasionally lift and/or move up to 50lbs.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Area and Working Conditions:

• This position typically requires full-time availability, including potential early mornings or late evenings, depending on clinic hours.

Work is performed in the inpatient and outpatient clinic environment

Qualifications

Salary : $23