CBHC Team Manager- Outreach Team

Together we can make a difference.

At Eliot we are dedicated to restoring dignity and hope to the lives of the people we serve by ensuring access to evidence-based treatments, trauma-informed services and relevant resources. Join our team and be a part of Eliot's cutting edge Community Behavioral Health Center (CBHC) programs! These are at the forefront of delivering treatment to underserved communities by removing barriers to services and by establishing meaningful and trusting relationships with each individual and family. Our CBHC services include team based care, rapid response and flexible services that will enable us to serve as an entry point for timely, person-centered, mental health and addiction treatment on an urgent and ongoing basis for adults, children and families.

Eliot's CBHC in Lynn is building a new team in our Urgent Care department, that will provide increased community outreach focusing on individuals experiencing substance use, behavioral health, and homelessness needs. The Team Manager is accountable for the oversight and management of their team’s administrative and clinical functions. This includes tracking of overall service delivery and utilization of supports for those impacted by mental health, substance use and co-occurring disorders in the community. Providing leadership, support and clinical guidance to CBHC staff, you will direct services to ensure all individuals served are at the center of all care provided.

Responsibilities:

• Oversee all administrative and clinical functions of team and oversight of services for all clients
• Monitor overall service delivery and utilization of supports for entire client census
• Direct/manage billing, utilization management, deployment of staff, team resources, and overall CBHC services
• Ensure that the client/family is at the center of all care and that all interventions are developed and provided in a manner consistent with Person preferences
• Provide leadership, support and clinical guidance to all staff supervised in accordance with CBHC policies and procedures
• Provide clinical guidance and leadership to supervisees supervise other staff members
• Ensure all staff use sound clinical judgment and using skills to effectively respond to client needs
• Ensure team leadership is providing supervision that focuses on side by side interventions to individuals that focus on problem solving, skills training, modeling behavior, optimism and encouragement. Ensure services are delivered where clients are located
• Direct and manage staff completing NOMS assessments as assigned and manage NOMS assignments, assessments, and documentation required for CBHC
• Manage the team and individuals in providing on-going assessment of symptoms and responses to staff interventions
• Manage/direct the development of treatment plans for the entire team

Qualifications:

• Must possess a current Massachusetts clinical license including LICSW, LCSW, LMHC, LMFT, LRC, LADCI, RN, PA, APRN, MD, or Licensed Psychologist.
• Must have strong clinical skills
• 5 years of experience working with people with severe and persistent mental illnesses
• Must have at least 2 years of experience providing supervision in a mental health setting
• Must demonstrate advocacy, communication skills and planning/facilitating groups.

Schedule: Monday- Friday, 9am-5pm

Location: Lynn, MA

Why Eliot?

At Eliot we are dedicated to restoring dignity and hope to the lives of the people we serve by ensuring access to evidence-based treatments, trauma-informed services and relevant resources. The fiber of our culture includes transparency, creativity, clinical sophistication, responsiveness, and compassion

Eliot is committed to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.

Experience

• 2 year(s): Experience providing supervision in a mental health setting
• 5 year(s): Experience working with people with severe and persistent mental illnesses

Education

• MA or better in Social Work or related field

Licenses & Certifications

• LICSW
• LMHC
• MA Driver's License

Skills

• Problem Solving
• Management skills
• Willingness to learn
• Computer Software Skills
• Communication Skills
• Experience with population
• Clinical Skills
• Ability to deal with fast pace setting

Behaviors

• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility