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Intensive Care Coordinator - Hybrid & Flexible Schedule (BA/BS, MA levels)

Eliot Logo
Malden, MA Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 4/14/2025

Our Child, Youth and Family Behavioral Health Services encompass multiple service systems that include: Intensive Care Coordination, Family Support and Training, In-Home Therapy, Therapeutic Mentoring, Outpatient Counseling and Psychiatry, and other community based programming. Service delivery is collaborative, family driven and youth guided, with a focus on individual and family strengths, needs, and preferences.  

Responsibilities:

  • Provide phone outreach to new referrals regarding the Eliot CSA and the role of the Care Coordinator and Family Partner.
  • Initiate planning that includes intake meetings offered within 3 days after referral, to hear directly from the family what they hope to achieve through involvement with Eliot CSA,
  • Orient the family and the member to the wraparound process, identify strengths and needs of the child and family, and begin development of the wraparound team membership.
  • Conduct a comprehensive home-based assessment inclusive of the CANS and other tools as determined necessary, which occurs in the youth’s home or another location of the family’s choice.
  • Develop a risk management/safety plan in collaboration with the family and collaterals.
  • Develop and implement a youth and family centered ICP in collaboration with the family and collaterals.
    Make referrals and linkages to appropriate supports as identified in the ICP.
  • Identify and develop natural family supports.
  • Identify and assist the youth and family to obtain and monitor the delivery of available services including, medical, educational, social, therapeutic and other related services. Assist family with system navigation of these services.
  • Conduct and facilitate monthly Care Planning Team meetings in accordance with contractual expectations for membership.
  • Monitor and authorize on-going use of services provided to members to meet the specific goals of the member's plan, as identified within the CPT.
  • Work with the CPT to identify or develop informal community resources to support the member's accomplishment of their goals.
  • Rotating on-call responsibilities

Qualifications: Bachelor's or Master’s degree in human services or related field. Experience in navigating child/family service systems and experience advocating for family members who are involved with behavioral health systems. Driver's license and vehicle. 


You will be supported through ongoing training in the Wraparound Model,  billing practices, exposure and collaboration with other community systems, training in evidence based and trauma informed models, and consistent weekly supervision. Eliot is committed to employee growth and retention offering a comprehensive benefit package including but not limited to:

  • Professional development through internal and external clinical training opportunities
  • Tuition reimbursement which also supports licensure, training, and conference reimbursement
  • Supervision toward professional licensure
  • Flexible and hybrid scheduling
  • Opportunities for growth or internal transfers within any of our programs serving an array of diverse populations
  • Three weeks paid vacation first year of employment and four weeks second year of employment
  • 12 paid holidays
  • 75 percent employee coverage on health and dental insurance
  • 401K with employee match options
  • Paid sick leave
  • Employee paid life and disability insurance
  • Transportation reimbursement at the federal rate


Schedule: Full Time, 40 hours/week. Hybrid and Flexible schedules available. 

Salary: 

  • $47,000.00 - BA/BS with opportunity to earn incentive bonuses monthly, $600 for exceeding caseload. Bilingual candidates preferred 6% bilingual rate added.
  • $55,000.00 - MA & LCSW; $60,000.00 for licensed (LMHC, LICSW, LMFT) with opportunity to earn incentive bonuses monthly, $600 for exceeding caseload. Bilingual candidates preferred 6% bilingual rate added.

 

Eliot is committed to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.

Salary : $47,000 - $60,000

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