What are the responsibilities and job description for the Mid-Market Account Manager - Housing position at EliseAI?
About EliseAI
EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives : housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society's overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.
That's the only kind of impact we are interested in having at EliseAI.
If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.
About the role
EliseAI is looking for a Founding Mid-Market Account Manager who will play a big part in building relationships with existing customers, optimizing engagement and product usage. As an Account Manager, you will identify and expand mid-market accounts within our multifamily segment and find key opportunities within your portfolio.
Responsibilities
- Expand and enhance relationships within your book of business.
- Identify opportunities for upselling and cross-selling additional products.
- Develop a deep understanding of EliseAI's products and new features.
- Work with Sales, Support, Product, and Customer Success teams to ensure an exceptional customer experience and resolve any issues.
- Ensure a smooth onboarding process for new products.
- Act as a liaison between customers and product teams, facilitating the development of new features based on customer feedback.
- Collaborate with Sales Operations and Marketing to develop playbooks, processes, scripts, and other tools to support growth
- Attract top-tier talent to join our driven team
We're looking for someone who is excited..
Qualifications
Why join
Growth and impact. It's not often that you can get in on the ground floor of a funded (unicorn!) startup that's scaling. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits :
Our brand-new NYC Midtown south office with an open floor plan has a fully stocked kitchen and we provide catered lunch. Outside of the Greater NYC metro area? We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range :
The base salary range for base for this role is $110,000 ($210,000 OTE). EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and bonus depending on the role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. In addition to the salary range listed, this role is eligible for commission based compensation.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you need assistance and / or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@eliseai.com
li-onsite
LI-Onsite
Salary : $110,000 - $210,000
