What are the responsibilities and job description for the Support Engineer position at EliseAI?
About EliseAI :
EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives : housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society's overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. That's the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.
About The Customer Support Team :
EliseAI's Customer Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Support Engineers possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The Support team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.
What You'll Do :
- Deeply understand our systems, customers, and how they work best together
How we onboard clients and translate their preferences into our system's settings.
Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they're causing.
Investigate the root cause and impact of issues using SQL queries, logs, and other sources of data.
Skills we're looking for :
Nice to haves include :
Benefits
In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits :
Job Compensation Range :
The salary range for this role is $80,000 - $95,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you need assistance and / or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR[redacted]
Why Join
Growth and impact. It's not often that you can get in on the ground floor of a funded startup that's scaling. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.
li-onsite
Salary : $80,000 - $95,000
