What are the responsibilities and job description for the Guest Relations Team Member position at Elitch Gardens?
REPORTS TO : Unit and Area Supervisors
DEPARTMENT : Admissions
PAY RATE : $19.00 / hour
JOB SUMMARY : Responsible for assisting Guests with a variety of needs to include selling items, providing information and recovering poor experiences.
SPECIFIC DUTIES AND RESPONSIBILITIES :
Sells items as outlined in training and the Standard Operating Procedures.
Recovers poor guest experiences as outlined in Standard Operating Procedures and training.
Responsible for cash bag and contents throughout shift.
Offers direct assistance to Guests with lost items, lost children, comments, and concerns.
Evaluates and enforces Ride Admission Policy for Guests needing special access or requesting ride safety information.
Provides Guests with a safe, clean, and entertaining atmosphere.
Required to clean work area prior to park open, throughout the day and at closing.
Other duties as assigned.
QUALIFICATIONS :
Candidates must be at least 16 years old.
Must possess oral and written communication skills and have the ability to communicate with Guests and fellow Team Members effectively.
Required to read and understand operation manuals.
Guest service skills required due to the high level of Guest contact.
Will be exposed to cleaning supplies, chemicals, bodily fluids, water, dirt and dust.
Required to work in various weather conditions.
Available to work overtime if over 18 years of age.
Must have the ability to perform the Admissions Team Member and Cashier Position duties
Available to work flexible hours including weekends and holidays.
Attention to detail.
All job offers contingent on passing a criminal, drug, alcohol, and social security background check.
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to walk or stand for eight to ten hours a shift.
Requires kneeling and bending.
Requires reaching above shoulder, pushing and pulling.
Requires lifts and carries up to 30 pounds.
Requires occasional carries up to 100 pounds with the assistance of a two-wheel hand truck.
Requires manual and bi-manual dexterity, fine and gross motor skills, eye / hand coordination, near vision, hearing, and speech.
Possess 20 / 20 corrected vision. (Corrective lens, if required, must be worn while on duty).
Possess normal or average corrected hearing. (Defined as 25 decibels or better in the frequency range of 500HZ-4000HZ considered normal speech frequency range). (If a corrective device is needed to achieve this range, it must be worn while on duty).
BENEFITS :
Paid sick leave
Free entry to the park while off-duty
Free tickets for friends and family
Additional discounted tickets and season passes for friends and family
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