Client Services Coordinator

Position Summary

The client services coordinator will be responsible for providing support to Elite Aircraft Services customers, pilots, and leadership. The role will be responsible for ensuring a positive client experience throughout their entire journey through the client lifecycle.

Essential Duties and Responsibilities

• Serve as an initial point of contact for Elite Aircraft Services (inperson and digital channels).
• Develop and maintain relationships with all Charleston, SC based aircraft owners and clients.
• Assist with preparation and distribution of routine reports.
• Provide customers with regular status updates about their aircraft’s maintenance visit.
• Work with Elite Aircraft Maintenance and clients to schedule regular maintenance.
• Assist with aircraft onboarding and subscription enrollment.
• Complete routine surveys and database updates for assigned aircraft.
• Serve as a main POC for individuals renting aircraft or receiving flight instruction.
• Assist with maintenance coordination during AOG issues.
• Routinely collaborate with senior leadership sharing any potential client issues and recommending solutions.
• Coordinate with internal departments to ensure a positive client experience.
  
  

General:

• Ability to interact with professionalism and discretion with high profile clientele.
• Must be available for oncall hours, have open availability, and respond promptly to issues as they arise.
• Must be able to work independently and problem solve issues as they arise.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to shift priorities and meet deadlines while maintaining a professional demeanor within a fastpaced, dynamic work environment.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Dedication to developing and delivering an exceptional customer experience which is at the core of Elite’s commitment to the client.
  
  

Qualifications

Education and Experience

• High School Diploma or Equivalent (required)
• Flight School, FBO (Fixed Base Operator), or Aircraft Management Experience (preferred)
  
  

Computer Skills

• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Must be fully proficient in all aspects of the software programs in use at the time.
  
  

Certifications

• Valid driver license with clean driving record.
  
  

Language Requirements

• Proficient in English
  
  

Competencies

• Ability to create strong customer relations and deliver customercentric solutions.
• Take on new opportunities and challenges with a sense of urgency and enthusiasm.
• Work collaboratively with others to meet shared objectives.
• Communicate a clear understanding of the needs of varied audiences and modes.
• Gain the trust and confidence of others through honesty, integrity, and authenticity.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• Excellent personal presentation and interpersonal skills.
• Speaking — Talking to others to convey information effectively.
• Coordination — Adjusting actions in relation to others’ actions.
• Time Management — Managing one’s own time and the time of others.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening — Giving full attention to what other people are saying.
• Service Orientation — Actively looking for ways to help people.
• Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
• Strong organizational skills
• Highly detailoriented
• Comfortable working independently
• Adept problem solver
• Deadline driven
  
  

Physical Demands

• Exerting up to 75 pounds of force occasionally to lift, carry, pull, or otherwise move objects (infrequent)
• Manual dexterity sufficient to reach/handle items and work with the fingers
• Depth perception (threedimensional vision, ability to judge distances and spatial relationships)
  
  

Work Environment

• Indoors/Outdoors
• General Aviation Hangar; Office Environment
• Company sponsored travel required on occasion.