What are the responsibilities and job description for the Field Service Representative position at Elite Business Resources, LLC?
We are looking for a dedicated and detail-oriented Field Service Administrator to support the daily operations of a Home Health Agency. This role involves coordinating field staff schedules, ensuring compliance with regulatory requirements, maintaining accurate records, and serving as a communication link between field clinicians and office staff. The ideal candidate has strong organizational skills, excellent communication abilities, and experience in healthcare administration or home health operations.
Key Responsibilities:
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Coordinate and oversee the scheduling of home health visits for field staff, ensuring optimal coverage and efficiency.
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Serve as a primary point of contact for field staff, patients, and office personnel, facilitating effective communication.
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Maintain up-to-date records for employees and patients, ensuring compliance with state, federal, and agency policies.
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Assist with payroll processing, verifying timesheets, and ensuring proper documentation.
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Support hiring, onboarding, and credential verification of field clinicians.
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Monitor and enforce compliance with HIPAA and other privacy regulations.
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Track field staff performance metrics, address scheduling conflicts, and escalate issues as needed.
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Manage the inventory and distribution of medical supplies and equipment for field personnel.
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Develop and implement scheduling systems to improve operational efficiency.
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Handle patient inquiries and coordinate with caregivers and healthcare providers to ensure quality service.
Qualifications & Requirements:
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Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, or a related field preferred.
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Minimum of 2 years of experience in scheduling, field service coordination, or healthcare administration.
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Familiarity with home health regulations, medical terminology, and EHR (Electronic Health Record) systems is a plus.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
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Strong problem-solving, time management, and multitasking skills.
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Excellent verbal and written communication skills.
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Ability to work independently while collaborating with a team.
*
Knowledge of HIPAA regulations and patient confidentiality best practices.
*
Prior experience in payroll, compliance, or healthcare operations is advantageous.
Key Responsibilities:
*
Coordinate and oversee the scheduling of home health visits for field staff, ensuring optimal coverage and efficiency.
*
Serve as a primary point of contact for field staff, patients, and office personnel, facilitating effective communication.
*
Maintain up-to-date records for employees and patients, ensuring compliance with state, federal, and agency policies.
*
Assist with payroll processing, verifying timesheets, and ensuring proper documentation.
*
Support hiring, onboarding, and credential verification of field clinicians.
*
Monitor and enforce compliance with HIPAA and other privacy regulations.
*
Track field staff performance metrics, address scheduling conflicts, and escalate issues as needed.
*
Manage the inventory and distribution of medical supplies and equipment for field personnel.
*
Develop and implement scheduling systems to improve operational efficiency.
*
Handle patient inquiries and coordinate with caregivers and healthcare providers to ensure quality service.
Qualifications & Requirements:
*
Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, or a related field preferred.
*
Minimum of 2 years of experience in scheduling, field service coordination, or healthcare administration.
*
Familiarity with home health regulations, medical terminology, and EHR (Electronic Health Record) systems is a plus.
*
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
*
Strong problem-solving, time management, and multitasking skills.
*
Excellent verbal and written communication skills.
*
Ability to work independently while collaborating with a team.
*
Knowledge of HIPAA regulations and patient confidentiality best practices.
*
Prior experience in payroll, compliance, or healthcare operations is advantageous.
