What are the responsibilities and job description for the Customer Service Representative position at ELITE COLLISION CENTER?
Elite Collision Center (ECC) offers the highest quality repairs and customer satisfaction in the collision industry for all makes and models of vehicles.
We are looking for a reliable Customer Service Representative to join our team.
This is an office-based role in a clean, professional, and welcoming environment, not your typical "auto shop" atmosphere! As the first point of contact for our customers, you’ll play a key role in providing a positive experience every time.
What We Offer:
· A comfortable office setting (no grease or messy work environment!)
· Competitive Pay Plans
· Medical, Prescription Drug, Dental & Vision Insurance
· Paid Vacation (Full-Time employee)
· Supportive team and friendly atmosphere
· Room for professional growth and advancement
Key Responsibilities:
- Answer phone calls and assist customers with inquiries
- Schedule appointments and repairs, keeping customers updated
- File documents and maintain organized customer records
- Enter customer and repair data into the computer system
- Coordinate repairs with outside vendors
- Input invoices into the system
- Set up and prepare documents for clients
Skills and Qualifications:
- Experienced stock or warehouse
- Strong communication skills
- Proficient in Microsoft Outlook and Excel
- Internet savvy
- Detail oriented
- Good organizational skills to assist with follow ups
- Excellent time management
- Proven excellence as an office administrator or in another relevant position
- Outstanding abilities to communicate in person, in writing and over the phone
- Familiarity with common procedures and basic account principles used in the office
Apply today and see for yourself what makes our office a great place to work!
We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities, protected Veterans and those with disability.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $22