What are the responsibilities and job description for the Patient Care Coordinator position at Elite Dental Care?
Our talented front desk team is looking for the best teammate for their crew! Do you love helping people and excel at providing excellent customer service? Can you accurately and quickly multi-task phone calls, help teammates, and figure account balances while keeping a kind, friendly personality? If you aren't easily frustrated and can handle multiple requests at once, keep reading!
The ideal candidate will be able to:
- Provide excellent customer service to all guests
- Keep a smile with all patient and coworker interactions
- Maintain a calm and pleasant demeanor at all times
- Work well in a fast-paced environment
- Have excellent oral and written communication skills
- Demonstrate a strong attention to detail
- Have regular and predicitable attendance
- Post insurance payments
- Follow up on outstanding insurance claims
- Send monthly patient statements
- Maintaining AR within guidelines
- Communicate effectively about dental treatment and handle various patient questions
- Make financial arrangements for patients
- Create and submit claims daily, and ensure receipt
- Perform monthly reviews of outstanding patient aging
- Handle refund processing
- Follow up and resolve all communication requests
- Have a strong understanding of dental insurance, claims processing, billing, and repeal process
The best candidate will have:
- A high school diploma or GED
- Some post high school business education
- At least 1 year of Dental front desk experience
- At least 1 year of Dentrix software experience
- A minimum of 2 years of business office experience
