Dispatcher

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be part of something? BIGGER?

CENTER NAME, a Southern Home Services Company, is looking for a dynamic-Dispatcher to join a thriving business that believes in work life balance and cares about YOU!

In this role, you will be responsible for:

• Create service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience.
• Dispatch service calls to technicians
• Receives emergency and non-emergency calls and emails from our clients
• Prioritizes calls according to urgency, importance, and geographical location
• Responds to all service requests and books the calls in order of urgency
• Places orders for any warranty parts or supplies needed to complete warranty calls
• Performs warranty submissions with manufacturers and distributors to receive credits for parts purchased
• Registers model and serial numbers of installed equipment for new homeowners with the manufacturer
• Additional duties as assigned.

Required Qualifications:

• Great Attitude
• Customer Service Oriented
• Excellent time management and organization skills
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Adaptable, flexible, and innovative team player
• Proven experience as a dispatcher or other relevant position
• Minimum of 1-2 Years of experience in a fast-paced business office setting with experience using Microsoft Office
• Fluent with Microsoft Word, Excel and PowerPoint
• Service Titan Software experience helpful

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Employee discounts
• Company paid short term life insurance
• Life insurance

SHS is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.???