What are the responsibilities and job description for the Fedex route operation manager (Mandarin) position at Elite Express Holding Inc.?
We are seeking an experienced and results-driven Fedex Route Operations Manager to oversee the efficient management of our logistics and supply chain operations. Reporting to senior management, you will coordinate daily operations, manage client relationships, and optimize fleet performance. Your bilingual proficiency in English and Mandarin will ensure effective communication across diverse teams and stakeholders. Experience managing freight fleets for companies like FedEx Ground, Amazon is highly preferred, and Route experience in the FedEx P&D route/ linehaul.
Key Responsibilities
- Delivery Operations Management
- Oversee and manage daily delivery operations to ensure timely and accurate deliveries.
- Develop and optimize delivery routes to improve efficiency and reduce costs.
- Ensure drivers and the delivery team comply with safety standards and company policies.
- Team Management
- Recruit, train, and manage drivers and operational staff to achieve performance goals.
- Set and monitor Key Performance Indicators (KPIs) for the team and provide regular performance feedback.
- Resolve operational challenges and provide guidance to the team.
- Process Optimization
- Analyze operational data to identify bottlenecks and propose process improvements.
- Collaborate with IT teams to enhance delivery management systems and leverage technology.
- Monitor and improve customer satisfaction metrics continuously.
- Customer Experience
- Address and resolve customer complaints or issues promptly.
- Monitor order delivery success rates and implement corrective actions when needed.
- Cross-Department Collaboration
- Work closely with sales, customer service, and warehouse teams to ensure seamless order fulfillment.
- Coordinate with logistics providers and external partners to optimize resource utilization.
- Compliance and Safety
- Ensure all operations comply with local regulations, traffic laws, and company policies.
- Conduct regular inspections and maintenance of delivery vehicles to ensure safety and reliability.
Qualifications
- Language Proficiency: Fluent in both English and Mandarin (required).
- Experience in managing FedEx Linehaul or P&D operations (Preferred: 2 years)
- Strong understanding of FedEx contractor requirements
- Experience with dispatching, fleet management, and driver supervision.
- Strong problem-solving and logistics optimization skills.
- Experience managing operational budgets and cost control
- Ability to use TMS software, routing tools, and fleet tracking system.
- Excellent communication and leadership skills
