What are the responsibilities and job description for the Operations Manager position at Elite Express Holding Inc.?
Role Description
This is a full-time on-site role for a Fedex Route Operation Manager at Elite Express Holding Inc. located in Irvine, CA. The Route Operation Manager will be responsible for overseeing the daily operations of Fedex route deliveries, managing a team of drivers, ensuring timely and accurate deliveries, and optimizing route efficiency.
Qualifications
Experience managing freight fleets for companies like FedEx, Amazon is highly preferred , and experience in the logistics and transportation industry is a significant advantage .
Key Responsibilities
- Delivery Operations Management
- Oversee and manage daily delivery operations to ensure timely and accurate deliveries.
- Develop and optimize delivery routes to improve efficiency and reduce costs.
- Ensure drivers and the delivery team comply with safety standards and company policies.
- Team Management
- Recruit, train, and manage drivers and operational staff to achieve performance goals.
- Set and monitor Key Performance Indicators (KPIs) for the team and provide regular performance feedback.
- Resolve operational challenges and provide guidance to the team.
- Process Optimization
- Analyze operational data to identify bottlenecks and propose process improvements.
- Collaborate with IT teams to enhance delivery management systems and leverage technology.
- Monitor and improve customer satisfaction metrics continuously.
- Customer Experience
- Address and resolve customer complaints or issues promptly.
- Monitor order delivery success rates and implement corrective actions when needed.
- Cross-Department Collaboration
- Work closely with sales, customer service, and warehouse teams to ensure seamless order fulfillment.
- Coordinate with logistics providers and external partners to optimize resource utilization.
- Compliance and Safety
- Ensure all operations comply with local regulations, traffic laws, and company policies.
- Conduct regular inspections and maintenance of delivery vehicles to ensure safety and reliability.
- Fedex Ground or Linehaul experience is preferred.
Requirement :
