Station Manager (Last-Mile Delivery)

We are seeking a dynamic and results-oriented Station Manager to lead and oversee the operations of our last-mile delivery station. The Station Manager will be responsible for managing day-to-day operations, ensuring exceptional service delivery, and optimizing operational efficiency. This role requires a strong leader who can manage teams, maintain high standards of safety and compliance, and drive performance excellence in a fast-paced environment. Your bilingual proficiency in English and Mandarin will ensure effective communication across diverse teams and stakeholders.

Experience managing freight fleets for companies like FedEx, Amazon is highly preferred, and experience in the logistics and transportation industry is a significant advantage.

Key Responsibilities

Operational Management

• Oversee all aspects of station operations, including inbound and outbound deliveries, package handling, and route optimization.
• Ensure timely and accurate execution of last-mile delivery operations.
• Develop and implement processes to improve operational efficiency and meet service level agreements (SLAs).
• Monitor package flow and resolve operational bottlenecks to ensure smooth delivery operations.

Team Leadership

• Recruit, Manage, train, and motivate a team of supervisors, drivers, and operational staff.
• Conduct regular performance evaluations and provide coaching to improve individual and team productivity.
• Foster a positive and collaborative workplace culture, ensuring high employee engagement.

Customer Experience

• Ensure high levels of customer satisfaction by addressing delivery issues promptly and resolving escalations effectively.
• Collaborate with customer service teams to improve delivery accuracy and responsiveness.

Safety and Compliance

• Enforce company policies and ensure compliance with safety standards, Department of Transportation (DOT) regulations, and other legal requirements.
• Conduct regular safety audits and training sessions for employees.
• Maintain a clean, organized, and secure station environment.

Performance Monitoring and Reporting

• Track key performance metrics (KPIs) related to delivery efficiency, cost control, and customer satisfaction.
• Analyze operational data to identify trends and implement improvement strategies.
• Prepare and present regular operational reports to senior leadership.

Resource Management

• Manage station budgets, control costs, and optimize resource allocation.
• Oversee fleet management, including maintenance and compliance of delivery vehicles.
• Ensure adequate staffing levels to handle delivery volumes during peak periods.
• Occasionally require report to Irvine, CA 92618 location.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you need visa or green card sponsorship now or in the future?

Language:

• Mandarin (Preferred)

Work Location: In person

Salary : $80,000